Chief Operating Officer

Key Responsibilities

Strategic Leadership

• Partner with senior leadership to define and implement long-term strategic goals for shared services.
• Translate vision into operational plans that support business growth and innovation.
• Deliver market insights and performance trends to inform planning and decision-making.

Operational Excellence

• Lead and manage the strategic direction and performance of the IT, HR/Employee Experience, Marketing, and Facilities teams.
• Design and implement scalable systems, processes, and controls to improve efficiency, service delivery, and employee experience.
• Identify and execute cost optimization strategies that preserve service quality.

Team Development & Succession Planning

• Provide mentorship and development opportunities for leaders and high-potential team members.
• Establish and implement succession planning strategies across shared service functions.
• Promote a high-performing, inclusive culture rooted in Scintilla’s core values.

Collaboration & Stakeholder Engagement

• Build trust and alignment with business unit leaders through deep understanding of their operational needs.
• Serve as the primary liaison between shared services and business units.
• Engage with community partners, clients, and industry leaders to enhance brand reputation and service impact.

Additional Responsibilities

• Approve and monitor department budgets, staffing forecasts, and capital expenditures.
• Attend executive and departmental meetings across the organization.
• Oversee continuous improvement initiatives and drive enterprise-wide adoption of best practices.
• Stay current on industry trends, tools, and technologies that could impact operations.

Qualification & Requirements

Required Experience

• 10+ years of senior leadership in operations, shared services, or enterprise infrastructure roles.
• Demonstrated ability to scale internal systems and lead cross-functional teams in complex organizations.
• Proven track record of delivering measurable results in efficiency, cost savings, or service improvements.

Preferred Qualifications

• Industry experience within electrical, automation, industrial services, or related sectors.
• Advanced degree in Business, Operations, or relevant field.

Leadership Competencies

• Visionary Thinking: Capable of translating strategic vision into operational reality.
• Coaching & Mentorship: Approachable and supportive guide for emerging leaders.
• Integrity & Accountability: Embodies ethical leadership and professionalism.
• Adaptability: Navigates ambiguity and change with resilience and focus.
• Growth Mindset: Continuously develops self and others; champions innovation.

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Paid Time Off
• Professional Support
• Other Perks & Discounts