Central Employee Experience Team Manager – Vice President

Key Responsibilities

• Develop and lead the HR Operations function to provide a consistent, high-quality employee experience across the employee lifecycle.
• Drive operational excellence by implementing and monitoring SLAs and KPIs to enhance service delivery.
• Identify and implement process improvements, including automation and self-service opportunities in collaboration with the technology team.
• Ensure compliance with regulatory and legislative requirements, including auditing and governance activities.
• Manage team workload, including assigning tasks, prioritization, and handling escalations.
• Foster strong stakeholder relationships with payroll, finance, IT, local HR teams, and the broader HR community.
• Provide leadership, coaching, and development to the team, ensuring engagement, performance, and career growth.
• Lead the team through change, ensuring smooth transitions and continuous adaptation to evolving business needs.

Qualification & Requirements

Required Qualifications, Capabilities, and Skills:

• Proven experience in leading and developing a Shared Services team across multiple geographies.
• Strong track record in driving process efficiency, managing SLAs and KPIs.
• Passion for high standards, continuous improvement, and enhancing the employee experience.
• Ability to manage complexity and ambiguity, with strong problem-solving and troubleshooting skills.
• Resilient and calm under pressure, able to balance strategic initiatives with hands-on operational support when needed.
• Strong stakeholder management and influencing skills at all levels of the organization.
• Excellent communication, collaboration, and analytical skills, with a high level of accuracy and attention to detail.

Preferred Qualifications, Capabilities, and Skills:

• Experience in leading HR operational improvements.
• Experience with HCM and Service Now (Ticketing System)

Benefits

• Family Support – We provide resources to help employees navigate decisions about elder care and education choices.
• Parental Leave – We offer paid parental and adoption leave. In the U.S., we offer 16 weeks of fully paid parental leave for employees who are primary parental caregivers, and six fully paid weeks for non-primary parental caregivers following a child’s birth, adoption placement or foster placement with intent to adopt.
• Family-building Assistance – We provide family-building assistance to help employees with the high costs of adoption, surrogacy and fertility expenses, including up to $10,000 per child in eligible adoption expenses and up to a $30,000 lifetime maximum for surrogacy and fertility expenses.
• Backup Childcare – We provide backup childcare in many markets and other assistance to working parents.
• Paid Volunteer Time – We offer eight hours of paid time annually to our employees so that they can volunteer in their communities.
• Upskilling, Reskilling and Education Benefits – We invest in our employees’ development through a robust suite of training, leadership development, upskilling and reskilling programs, mentorship initiatives and performance evaluation.