Center Head

Key Responsibilities

General Management

• Define the Shared Service Center strategy and objectives.
• Ensure effective management of operations and responsibility for the business P&L, cost and revenue management.
• Ensure service quality and compliant operations in accordance with the defined SLAs
• Management of business development, BPO and operations activities and responsibility for center accounting, billing, purchasing, IT, Finance, HR functions
• Drive the exploration and exploitation of growth opportunities.
• Ensure proper means of business continuity management and lead business continuity plans in case of crisis.
• Negotiate critical agreements / contracts and has the mandate / authority to sign them in accordance to the LOA, changing T&Cs significantly

Global Service Line Management

• Define the Global Service Line Strategy across all centers considering vertical and/or horizontal guidelines and objectives
• Maximize value contribution of Global Service Line to DGFF
• Initiate and drive service line specific projects in accordance with DGFF product strategy
• Ensure service line specific knowledge capturing and development
• Enable effective and efficient resource utilization across all service delivery locations globally

Board of Director of Legal Entity

• Ensure compliance to local legal and statutory requirements at all times
• Provide processes and policies in accordance to local requirements

Organizational process/service advancement

• Analyze complex multi-dimensional issues extensively and significantly improve, change or adapt existing methods and
• Deliver innovation that directly influences the way the GSCs operates, services the business partner, delivers productivity and manages people
• Explore process automation opportunities

Stakeholder Management

• Establish long-term relationships and alliances with strategic internal and external business partners, stakeholders, third parties and the captive and non-captive BPO/Shared Service Industry.
• Build and develop comprehensive understanding of Business Partner requirements, competitor activities and market trends to influence direction of major projects.
• Develop strong, trusting cross-functional relationships within GSC and DGFF senior business leaders
• Champions cooperation and partnership to provide integrated solutions to problems

Management responsibility

• Member of the global GSC ExCom
• Head the local SMT comprising of 5 direct reports being responsible for the service delivery (i.e., Service Line Heads/Leads) and 4 dotted line reporting of support functions (HR, IT, Finance and Opex).
• Accountable to lead service delivery team of approx. 1600+ employees and approx EUR 20m of DOE

Qualification & Requirements

• 15+ years of relevant experience in general management function with leadership responsibility
• Experience in logistics industry and / or shared services environment a distinct advantage
• Strong leadership skills – managing and leading teams through broad and substantive management experience across several functions or businesses.
• Customer management focus and experience
• Excellent Communication Skills
• Excellent Analytical skills
• Negotiation Skills
• Strategic Thinking
• Project Management Skills
• Strong leadership and people management skills

Benefits

No information available.