Business Process & Tool Support Manager

Key Responsibilities

Technical Engineering Services

• Developing software solutions; conducting tests and inspections; preparing reports and calculations. Expected to supervise associate engineers on occasion.
• System protocols, operations and data flows. Current technology benefits. Expected to independently develop a full software stack. Define and utilize the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology.

Technical Leadership

• Collaborates with technical teams and utilizes system expertise to deliver technical solutions.
• Continuously learns new technologies.

Technical Writing

• Writes basic documentation on how technology works. Contributes clear documentation for new code and systems used.
• Documenting systems designs, presentations, and business requirements for consumption at the engineer level.

Technology Strategy

• Contributes to emerging technologies to deliver business goals.
• Understands current technology that supports business goals. Understands system protocols, how systems operate and data flows. Aware of current technology benefits. Expected to independently develop a full software stack. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology is expected. Interact with system engineers to define system requirement and/or necessary requirements for automation.

Innovation

• Presents new ideas which improve an existing system/process/service utilizing new frameworks.
• Express new perspectives based on independent study of the industry.
• Review current company processes to highlight questions that may drive process refinement.

Qualification & Requirements

Education:

• Bachelor’s Degree – Computer Science or Engineering (Required)

Work Experience:

• 4-7 years experience in technical engineering experience (Required)
• Effective communication and the ability to communicate with non-technical groups (Required)

Knowledge, Skills and Abilities:

• Object-oriented programming (Required)
• Scripting C # (C sharp) (Required)
• SQL (Required)
• Visual Studio (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!