Business Operations Leader GBS

Key Responsibilities

• Lead and manage all site-level operations, ensuring smooth workflows, optimal resource utilization, and consistent achievement of SLAs and KPIs.
• Oversee end-to-end service delivery across multiple functions (e.g., Certification Services, Collections, Customer Care, etc), driving standardization and best practices.
• Champion continuous improvement initiatives, leveraging Lean, Six Sigma, automation, and data analytics to enhance efficiency and service quality.
• Develop and execute the local GBS strategy, aligned with global GBS objectives and broader business goals.
• Serve as the primary point of contact for regional business leaders, building strong partnerships and ensuring high levels of stakeholder satisfaction.
• Build, lead, coach, and develop a high-performing, engaged team, managing the full talent lifecycle including hiring, performance management, and retention.
• Own site-level budget management, ensuring cost efficiency, transparency, and effective resource planning.
• Ensure compliance with all local, regional, and global regulations, company policies, and industry standards, proactively identifying and mitigating risk.
• Stay current with finance and shared services trends, applying innovative solutions that support UL Solutions’ Process Excellence agenda.
• Act as a role model for UL Solutions’ Vision, Mission, and Values, fostering collaboration, trust, and a strong customer-centric mindset.
• Adhere to the UL Code of Conduct and all physical and digital security practices.

Qualification & Requirements

• Bachelor’s degree in Business Administration, Finance, IT, or a related field (MBA or advanced degree preferred).
• 10+ years of experience leading shared services, GBS, or finance operations in a high-volume, performance-driven environment.
• Proven ability to lead teams, influence stakeholders, and drive results through others.
• Strong experience in process improvement, transformation, and automation initiatives.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience working in cross-functional and/or global environments.
• Solid organizational skills with the ability to manage multiple priorities in a dynamic setting.
• Strong customer-focused mindset with a commitment to service excellence.
• Lean Six Sigma, PMP, or similar certifications are a plus.
• English – Fluent verbal and written communication skills.
• Self-starter with strong problem-solving abilities and a collaborative leadership style.

Benefits

No information available.