Business Enablement Delivery Head- India GDC

Key Responsibilities

Strategic Leadership:

• Define and execute the vision for delivering operational excellence through the GDC.
• Align outcomes with ERM’s strategic objectives Finance, HR, Legal, IT, Marketing and other support functions.
• Lead transformation initiatives to enhance efficiency, scalability, and innovation.

Operational Excellence:

• Develop and manage SLA/KPI frameworks for business enablement services.
• Monitor and enhance process workflows, ensuring alignment with regional and global business needs.
• Lead governance and reporting for operational performance, providing actionable insights to stakeholders.

Stakeholder Management:

• Serve as a primary interface for service leads across regions.
• Facilitate communication, manage escalations, and ensure alignment on priorities.
• Support engagement models such as Managed Service and Facilitated Tenant for seamless integration.

Innovation and Transformation:

• Champion next-generation delivery methods, leveraging Gen AI, data platforms, and ERP integrations.
• Foster a culture of continuous improvement and proactivity.
• Identify and mitigate risks, ensuring resilience and scalability of operations.

Team Leadership:

• Build and mentor a high-performing team aligned with GDC’s ethos of empathy, collaboration, and accountability.
• Oversee recruitment, training, and functional handovers to ensure readiness for operations.
• Promote a culture of ownership, boldness, and data-driven decision-making.

Project and Program Management:

• Oversee the execution of transformation projects from ideation to completion.
• Ensure timelines, budgets, and deliverables are met while maintaining quality standards.
• Document lessons learned and drive continuous improvement cycles.

Qualification & Requirements

• Bachelor’s degree in science or engineering or a related field; MBA or equivalent preferred.
• 15+ years of experience in shared services, global delivery centres, or operational excellence roles.
• Focus on professional services firms and client service delivery
• Proven track record in leading transformation initiatives in a global organization.
• Strong knowledge of SLA/KPI frameworks, governance, and reporting mechanisms.
• Experience in managing cross-functional teams and large-scale projects.
• Familiarity with Gen AI, data platforms, ERP systems (e.g., Workday, Salesforce), and agile methodologies.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…