(Bilingual) Manager, HR Shared Services Payroll

Key Responsibilities

• Oversight of significant BAU for third – party vendor performance to ensure that processes operate in compliance with payroll regulations / regulatory requirements , are well managed
• Recognize opportunities and recommend process improvements to increase efficiency and ensure quality
• Performance management and leadership of a dedicated team of payroll professionals
• Oversee end to end payroll processing for employees in Canada and Mexico, ensuring accuracy, timeliness and compliance with all local regulations
• Ensure the payroll teams meet established goals to perform timely case management, execution of payments, payment research and reconciliations, and ensure International payroll compliance
• Work closely with technical departments to implement process improvements, test system changes, and lead special projects within the payroll department
• Identify and investigate discrepancies or anomalies in payroll data and implement corrective actions.
• Implement and continuously maintain an active cross training program between International payroll teams
• Provide clear direction, coaching and feedback to direct reports to help them develop professionally and enable their growth
• Monitor KPIs and OKRs to ensure organizational goals are met and take corrective action when necessary to mitigate undesired impacts
• Foster a high performance culture that emphasizes accountability, quality and continuous improvement
• Ensure compliance with all federal, provincial and local and tax laws in Canada and Mexico
• Manage relationships with external vendors, ensuring service quality and cost efficiency
• Ensure optimal use of payroll technology and automation tools to enhance accuracy and efficiency
• Keep abreast of changes in legislation and proactively update payroll processes as needed
• Oversee payroll audits and reconciliations to ensure accuracy and compliance

Qualification & Requirements

Basic Qualifications:

• At least 6 year of experience in Human Resources
• At least 6 years of experience in operations management or previous garnishments, tax, and/or payroll
• At least 5 years of Hands-on experience with payroll software
• High School Diploma, GED or equivalent certification
• Fluent in Spanish
• At least 5 years of experience in People Leadership
• At least 5 years of proven abilities to lead a payroll team and work cross-functionally with HR, Finance, and IT to ensure smooth operations while deploying service excellence
• Fluent in Spanish and English

Preferred Qualifications:

• Bachelor’s Degree or Military Experience
• ADP Global View experience
• 7 years of experience in People leadership
• Experience processing payroll in Mexico and Canada
• 5 years of Hands-on experience with payroll software
• 7 years of experience in Human Resources
• 7 years of experience in garnishments, tax, and/or payroll, with a focus on international payroll processes
• 7 years of Risk Management, Human Resources or Operational Management experience
• Proficient in Google Suite

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.