AVP – Shared Services – CA/CWA

Key Responsibilities

• Define and manage Service Levels Agreements as well as associated governance and project management
• Responsible for management of all Shared Services Centre (SSC) related contract and vendor relationship
• Ensure effective interlock with key business leaders and continuously share progress on SSC Operations
• Implement operational excellence framework and deliver tangible improvements; Monitor and report service quality
• Lead the identification, evaluation, and implementation of RPA, AI-powered tools, and other automation solutions
• Build and lead a high-performing team, fostering a culture of collaboration, accountability, and continuous learning, including training on automation technologies

Qualification & Requirements

• 20+ years of total experience with in-depth knowledge of SAP HANA, accounting knowledge of all segments with financial controls and compliance standards
• Exposure to IT Applications Workflow solutions, Microsoft, Visio, Project Management systems
• Proven track record of successfully managing interfaces to other functions
• Recognized expertise in cross-functional process development
• Strong track record of innovation, creativity, problem solving & productivity in projects
• Strong leadership skills
• Excellent communication, presentation skills
• Strong customer orientation

Benefits

No information available.