Associate Director, Transformation
Concentrix
APAC/Oceania, India, Gurugram
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Salary
$131,000 - $146,500 Per Year
Rank
Director
Responsibility
Design/Transform
Scope
Regional
Workplace
100% in office
Functions
Finance
HR
IT
Reports to
Level
N-2
Travel Max:
0%
Posting Date
03-15-2025
Description
As an Associate Director of Innovation, you will be responsible for building and executing transformation roadmap for shared services processes in customer service/technology domain.
Key Responsibilities
- Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.
- Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads.
- Work closely with consultants to develop business cases to analyse feasibility and impact across multiple service lines.
- Identify new technologies that are relevant to service line and have potential to be scaled
- Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.
Qualification & Requirements
- Bachelor’s degree in computer science, engineering or relevant field and 12+ years of change management or transformation
- 5+ years of Program Management experience in a matrix environment in the contact centre industry (mandatory).
- Exposure to drive complex improvement / transformation projects across shared services such as HR, Training, Quality, Recruitment, Finance etc.
- Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
- Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
- Experience collaborating cross functionally within all organizational levels to build collaborative relationships
- Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
- Analytical acumen and the ability to streamline complex processes
Benefits
- Office Perks
- Professional Support
- Health & Insurance
- Financial Benefits
- Time Off
- Other Perks and Benefits…
Company Profile
Concentrix
Industry
IT Services and IT Consulting
Revenue
$6.32B
Employees
290,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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