Associate Director – Service Excellence (Finance)
Unspecified
Middle East, United Arab Emirates, Dubai
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
Rank
Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
Finance
Reports to
Finance Excellence Director
Level
N-2
Travel Max:
0%
Posting Date
06-01-2025
Description
We are looking to hire an Associate Director – Service Excellence who will be responsible for overseeing and enhancing the quality of financial service delivery, stakeholder relationship management, and driving continuous improvement initiatives for our client based in Dubai – which is one of the largest companies in the region.
This is a permanent role within the organization.
The role sits within the Finance Shared Services department and reports directly to the Finance Excellence Director.
We are looking for a passionate Associate Director focused on delivering excellence in financial service operations and driving quality assurance, customer experience, and continuous improvement across the finance function. You should also have experience in service delivery, stakeholder management, quality assurance, customer experience programs, and team development in a shared services or finance environment.
Availability: Preference will be given to candidates available immediately or a maximum of 30 days after accepting the offer.
Key Responsibilities
- Oversee delivery of financial services ensuring alignment with performance metrics.
- Monitor and improve service delivery processes.
- Collaborate with internal and external stakeholders to align expectations.
- Develop and implement quality assurance processes and conduct regular audits.
- Design and deliver training programs for the Service Excellence team.
- Manage resource allocation based on service demand.
- Serve as a key contact for escalated service issues and stakeholder communication.
- Drive customer experience initiatives, implement Voice of the Customer (VOC) programs, and apply feedback for continuous improvement.
Qualification & Requirements
Knowledge, skills & experience:
- Bachelor’s degree in Finance, Business Administration, or related field.
- 7+ years of relevant experience in service excellence or finance shared services.
- Strong background in service delivery, quality assurance, and continuous improvement.
- Experience with ERP systems, service management tools, and automated reporting processes.
- Relevant certifications (e.g., Six Sigma, Lean Management) are a plus.
- Strong problem-solving and analytical skills with the ability to interpret complex data.
Benefits
No information available.
Company Profile
Unspecified
Industry
Unspecified
Revenue
Employees
Fortune 500 Rank
NA
Global 500 Rank
NA
Application can only be submitted by logging into your LinkedIn Account
Note: This type of application does not reduce the Apply Credits included in your Subscription.
