Associate Director, People Operations & Transformation

Key Responsibilities

Service Ownership & Operational Frameworks

• Establish and operationalize a service ownership framework across HR, including service catalog design, defining roles, KPIs, SLAs, and governance structure.
• Build and maintain dashboards that track service performance, experience metrics, and operational health.
• Partner with service owners to drive accountability, continuous improvement, leverage AI and ensure consistent delivery standards.

Business Process Re‑Engineering & Continuous Improvement

• Lead end‑to‑end process mapping, redesign, and documentation across the employee lifecycle.
• Apply Lean, Six Sigma, or similar methodologies to reduce complexity, eliminate friction, and enable scalable, automated workflows.
• Conduct root‑cause analysis, develop recommendations, and implement solutions that improve efficiency and experience.

Design Thinking & Experience Improvement

• Facilitate design‑thinking workshops, journey mapping sessions, and stakeholder interviews to surface pain points and co‑create solutions.
• Translate insights into actionable prototypes, process changes, or technology enhancements.
• Socialize recommendations with key stakeholders and drive alignment and adoption.

Technology, ServiceNow & AI Optimization

• Partner with IT and HRIS to optimize ServiceNow HRSD capabilities, including case management, knowledge management, workflow automation, and service catalog architecture.
• Identify opportunities to leverage AI and automation to enhance accuracy, speed, and employee experience.
• Support testing, rollout, and adoption of new tools and enhancements.

Stakeholder Engagement & Change Enablement

• Collaborate closely with HRBPs, COEs, IT, Finance, and Communications to ensure alignment and smooth execution of transformation initiatives.
• Develop change strategies, communications, and training materials to support new processes and tools.
• Influence stakeholders at all levels, building trust and commitment through credibility and results.

Program & Roadmap Execution

• Manage project plans, timelines, risks, and deliverables for transformation initiatives.
• Ensure disciplined execution with clear outcomes, transparency, and measurable success metrics.
• Support the development and ongoing management of a multi‑year People transformation roadmap.

Qualification & Requirements

• 7–10+ years of experience in HR operations, HR transformation, shared services, or related functions; consulting experience (internal or external) strongly preferred.
• Bachelor’s degree or equivalent experience required.
• Demonstrated experience executing business process re‑engineering, service delivery redesign, or operational transformation.
• Hands‑on experience standing up or managing service ownership frameworks, including KPIs, SLAs, and continuous improvement cycles.
• Strong knowledge of ServiceNow HRSD or similar HR case management platforms, with demonstrated optimization experience.
• Experience applying design thinking, Lean, Six Sigma, or similar methodologies.
• Exceptional stakeholder management skills with the ability to influence, communicate clearly, and lead through change.
• Strong analytical, problem‑solving, and project management skills.
• Experience leveraging AI and automation within HR processes preferred.

Benefits

The pay range reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity).

Alnylam’s robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together.