Associate Director of Shared Services and Clinical Operations Support

Key Responsibilities

• Manage, in partnership with the SVP of shared services the monitoring of centralized functions and reporting to the executive leadership
• Collaborate with internal teams to develop real estate strategies that align with company objectives, including cost optimization, lease negotiations, and site expansions or reductions
• Help build a management oversight process for real estate initiatives
• Help implement a customer-centric approach to shared services, focusing on understanding the needs of internal stakeholders and delivering high-quality solutions
• Lead process optimization initiatives within shared services functions to drive operational efficiencies and reduce costs
• Assist in being a point of contact between senior leadership and the shared services team to ensure alignment with organizational goals and objectives
• Assis in the provider reimbursement projects ensuring accuracy and contract implementation and provider reimbursement
• Help ensure that cross-functional projects are supported by shared services in an efficient and collaborative manner
• Work closely with clinical, financial, and administrative teams to drive operational improvements
• Manage key projects from planning to execution, ensuring alignment with corporate goals and regulatory requirements
• Lead change management efforts to ensure smooth adoption of new strategies and processes
• Assist with managing the relationships with the national and west shared services teams and partner to ensure OSCP tools are customized to meet requirements and service level expectations

Qualification & Requirements

Required Qualifications

• 5+ years of experience in healthcare operations, strategy, consulting, or business management
• Experience in value-based care, provider network operations, or healthcare service delivery
• Proven solid analytical and problem-solving skills, with experience in process improvement and performance optimization
• Proven solid communication and stakeholder management abilities
• Proven excellent project management skills with the ability to manage multiple priorities
• Ability to travel 20%

Preferred Qualifications

• Experience working in a Big 5 consulting firm (e.g., Deloitte, PwC, EY, KPMG, Accenture), particularly in healthcare strategy or operations
• Knowledge of Lean Six Sigma or other process improvement methodologies
• Familiarity with data visualization tools such as Tableau or Power BI
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Benefits

In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).