Associate Director of Operations

Key Responsibilities

Strategic Priorities and Process Improvement (34%)

The associate director of operations supports the director, DRC Leadership Team, the Office for Digital Accessibility (ODA), and DRC staff in service of DRC’s strategic priorities. This includes:

• Championing change management strategies within the DRC to create process improvements and greater operational efficiencies.
  • Rotating consultation with each unit for strategic support and consistency
  • Consultation and planning with DRC units engaging in process change
• Providing support and advice to the director and leadership team with respect to DEI strategy and capacity building efforts:
  • Ensure the leadership team and their units incorporate antiracism practices into DRC processes
  • Serving as point of contact with DRC Anti-Racism Team to consult about logistics and follow up
  • Support development/refinement of antiracism resources to be utilized by staff in various processes
  • Work with search committees in the early stages of the search to discuss and implement antiracist hiring and recruitment practices
• Leading, implementing, monitoring, and evaluating internal-facing aspects of DRC strategic priorities
• Identifying, coordinating and maintaining strategic liaison relationships to further DRC’s strategic priorities
• Ensuring consistent practices for DRC external communications, including outreach, media, and research participation requests
  • Coordinating consistent practices across units with regard to communications and website, branding, accessibility/Title II compliance
• Managing space planning and acquisition to meet current and future needs.
• Supporting internal operations in the following areas
  • Serving as the primary system administrator for Accessibility Information Management (AIM)
  • Serving as a point of contact to Office of Student Finance for the DRC yearly scholarship application process
• Supervising at least one administrative support staff within the DRC.
• Other duties consistent with the mission of the Disability Resource Center

Human Resources Operations (33%)

• Serving as DRC’s Shared Services HR liaison and maintaining close and constructive working relationships with, and learning practices from, the Morrill Hall Human Resources and OHR teams.
• Coordinating consistent and equitable human resources practices across that DRC by providing human resources leadership, advice, and support to DRC unit management. These processes include:
  • Staffing requests
  • Consistent and equitable DRC search processes
  • DRC hiring/salary decisions to achieve equity in salary processes
  • Termination processes in collaboration with OHR and OGC as necessary
  • Best practices with regard to retention and performance
  • Intra-unit salary equity issues
  • Consistent and equitable performance evaluations
  • Leaves of absence practices
  • Onboarding and offboarding practices and resources

Budget/Finance Operations (33%)

• Serving as DRC’s Shared Services Budget liaison and maintaining close and constructive working relationships with the Morrill Hall Budget Team.
• Working with the DRC Leadership Team to manage DRC’s budget process and financial transactions. This includes:
  • Ensuring that DRC operates within budget and prepares a budget narrative for outlining rationale for budget underallocation.
  • Preparing periodic budget reviews for the DRC Leadership Team and responding as needed for requests for information/modeling from OED, the Budget Office, and other University partners.
  • Supporting the DRC’s budget compact strategy and providing documentation and data when requested.
  • Supporting DRC units in understanding and managing budget challenges.
• Developing and supporting consistent processes related to vendor contracts.

Qualification & Requirements

Essential Qualifications:

• Bachelor’s degree and 6 years of related experience
• Demonstrated progression of experience related to process improvement and change management
• Academic and professional experience administering human resource policies and practices, and advising others with respect to human resource management, professional development and performance management
• Strong financial analysis and budget experience
• Excellent written and oral communication skills, including the ability to communicate effectively and tactfully with all constituencies across the University and all levels of University administration
• Exceptional planning, analytical, and organizational skills
• Active, collaborative approach to working through conflict
• Demonstrated understanding of the intersection of disability with other identities such as but not limited to racial, ethnic, gender, and spiritual/religious identities. Demonstrated capacity to use this understanding in communication and problem-solving with students and other University stakeholders

Preferred Qualifications:

• Two or more years of experience in a university or college system working directly with faculty, staff and students in progressively responsible positions to promote intercultural competence and advance diversity, equity and inclusion systemically.
• Advanced degree in relevant field, e.g., law, business, human resource management or human resource development.
• Experience working in a large, decentralized complex organization.
• Project and workgroup management experience.
• Demonstrated ability to effectively meet the demands of multiple stakeholders.
• Demonstrated ability to manage stress, adapt to change, and remain professional when managing changing situations.
• Demonstrated capacity to work in a diverse environment and remain positive, proactive, resourceful and efficient.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…