Associate Director, GCC Global Advisory – Global Capability Center

Key Responsibilities

• As a member of the GCC Global Advisory team, you will work closely with Senior Directors, Managing Directors, and client leadership teams in a highly collaborative and impact-driven environment.
• You will contribute to strategy development, operating model assessment, process benchmarking, transition execution, and digital transformation initiatives for leading global organizations.
• This is a unique opportunity to use your expertise in GBS setup, functional transformation, shared services migration, and process optimization to drive large-scale transformation programs.
• Additionally, you will play a key role in business development, innovative solution design, and market expansion initiatives.

Qualification & Requirements

Experience Required

• 12+ years of experience in process transformation, benchmarking, and operational excellence within GBS, shared services, or consulting firms.
• Led process benchmarking and improvement projects across Finance, HR, Procurement, IT, and Legal functions in global enterprises.
• Expertise in process standardization and optimization, including Lean Six Sigma, BPM methodologies, and governance frameworks.
• Designed and implemented process maturity models, aligning with industry best practices and driving efficiency improvements.
• Developed KPI frameworks, SLAs, and performance metrics, ensuring continuous monitoring and service quality improvements.
• Worked with automation and digital enablers (RPA, AI, process mining, analytics tools) to streamline GBS operations (experience with tools like Celonis, UiPath, BlackLine, or similar is a plus).
• Led cross-functional teams in conducting gap analyses, fit-gap assessments, and implementation roadmaps for process improvements.
• Collaborated with senior leadership and stakeholders to align process transformation efforts with business objectives and scalability goals.
• Developed governance models for continuous improvement, ensuring compliance, risk mitigation, and adaptability to changing business needs.

Key Skills Required

• Process Benchmarking & Maturity Assessment: Experience in evaluating process effectiveness, standardizing operations, and defining industry benchmarks.
• Operational Excellence & Process Reengineering: Ability to redesign end-to-end processes for functions, driving efficiency and cost reduction.
• Data-Driven Decision Making: Strong analytical skills with the ability to leverage BI tools, process mining, and data analytics for transformation projects.
• Stakeholder & Change Management: Ability to engage senior leadership and manage change across multi-functional teams in a global environment.
• Technology & Automation Awareness: Experience in digital transformation, automation tools (RPA, AI, Process Mining), and ERP systems (SAP, Oracle, Workday, etc.) is a plus.

Benefits

No information available.