Associate Director, GBS Transformation

Key Responsibilities

• Identify and deliver service improvement activity within the GBS by leveraging process improvement methodologies and innovative thinking
• Acts as global/regional Transformation partner to dedicated processes (e.g. PTP, FP&A, P&C) and provide ongoing support in the area of Transformation, Project and Change Management
• Promote and be an ambassador of a continuous improvement mindset to support an ongoing program of change across the entire GBS
• Lead strategic initiatives within the GBS on the journey to World Class processes with global span of control.
• Managing relationships and expectations with internal stakeholders to maximize delivered value
• Manage the global/regional projects pipeline to dedicated processes (e.g. PTP, FP&A, P&C)
• Leading and facilitating process improvement workshops to drive ideas and solutions across GBS
• Challenging the status quo within business processes to identify better ways of working to drive value creation
• To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
• Perform post-implementation reviews to ensure lesson-learned sharing for future improvement projects Leading and mentoring process improvement projects (Lean/Kaizen, SixSigma)
• Ensure smooth and efficient communication with all stakeholders to keep them aware and aligned incl. effective risk and issue management as needed
• Delivery of advanced Continuous Improvement training based on needs
• Mentor GBS employees Managers on process improvement etc.

Qualification & Requirements

Work Experience

• Minimum 7 years of proven experience in a similar role, including continuous improvement, transition and project management, business/financial analysis
• Minimum 3 years of experience & successful track record directly managing strategic projects & programs (incl. transitions) of high complexity, significant ROI, scale and international exposure

Education, Professional Training, Technical Training or Certification

• Bachelor’s degree in a related field (e.g., Accounting, Technology, Human Resources) required

Knowledge/Skills

• Self-driven, independent leader, with strong decision-making abilities and a results-oriented mindset with a drive to achieve objectives taking accountability for ideas from inception to delivery
• Ability to work in a fast-paced matrixed environment with flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Great relationship builder – ability to quickly form working relationships, gain credibility and influence stakeholders at all levels, as well as senior management
• Strong ability to interact professionally at all levels (incl. top management) internally and externally
• Experienced in people management with strong interpersonal skills and experience managing and developing teams
• Exceptional understanding of continuous improvement/project management methodologies/concepts/tools with a proven track record. This includes but is not limited to Lean, Six Sigma, ToC, PMI, Agile or Change management
• Great project/program management skills and proven track record
• Experience in process automation using various tools such as Workflows, RPA, Chatbots, AI will be considered an advantage

Other Requirements

• Experience providing training/mentoring sessions
• Proactive, can-do, problem solver, “nothing’s impossible”, team player attitude
• Willingness and ability to travel internationally
• Working experience with various ERPs systems will be an asset

Benefits

No information available.