Associate Director | GBS Strategy & Ops: Functional | Delhi | Finance Transformation

Key Responsibilities

GBS Strategy & Business Case Development

• Lead GBS strategy and business case development, aligned to enterprise transformation objectives
• Develop investment-grade value cases covering cost, productivity, talent, risk, scalability, and long-term operate considerations
• Support location strategy, workforce planning, and feasibility assessments aligned to evolving talent and regulatory landscapes
• Collaborate with global Deloitte teams and specialist functions to ensure GBS strategies align with broader enterprise, technology, finance, and operate agendas

Target Operating Model & Capability Design

• Design and execute future-ready Target Operating Models (TOMs) for GBSs, including:
• • Governance and service ownership models
  • Hybrid sourcing strategies (in-house, managed services, ecosystem partners)
  • Capability- and CoE-led delivery models
• Enable clients to move from transactional shared services to capability-driven, operate-ready GBSs
• Work closely with Deloitte Technology, Digital, and Industry teams to embed cross-functional capabilities into GBS designs

End-to-End Transition, Scale-Up & Operate

• Lead multi-functional GBS/ Outsourcing transitions and expansions across Finance, HR, Procurement, IT, Legal, Analytics, and Digital
• Oversee knowledge transfer, stabilization, performance management, and service maturity uplift
• Support the design and implementation of operate and managed services models, ensuring sustained performance post-transition
• Coordinate delivery across multiple Deloitte member firms and geographies to ensure seamless execution

Digital, Analytics & AI Enablement

• Embed process mining, BI, and advanced analytics into GBS design, governance, and performance management
• Partner with digital, AI, and cloud teams to enable:
• • Automation of service delivery
  • Insight-driven decision-making
  • AI-enabled GBS operating models
• Leverage Deloitte’s global digital and analytics ecosystem to bring leading practices and innovation to clients

Stakeholder & Change Leadership

• Act as a trusted advisor to C-suite and senior global stakeholders
• Lead change management across geographies, cultures, and functions
• Drive adoption of new operating models, ways of working, and digital capabilities
• Navigate complex, multi-stakeholder environments involving client leadership and cross-Deloitte teams

Practice Growth & Market Development

• Support RFI/RFP responses, solution design, and deal shaping for GBS engagements, including transform-and-operate opportunities
• Contribute to thought leadership, IP development, and market propositions in the GBS space
• Build, coach, and develop high-performing teams within the GBS Advisory practice
• Collaborate with Partners and teams across Deloitte member firms to pursue and deliver large, multi-competency GBS engagements

Note: This role involves extensive domestic and international travel.

Qualification & Requirements

• 12+ years of consulting or transformation experience
• Bachelor’s degree from Tier 1 college/ Chartered Accountant; Masters/ MBA preferred
• Proven experience leading end-to-end GCC programs, including strategy, operating model design, transition, scale-up, and/or operate
• Deep expertise in operating model design, governance frameworks, and service delivery models
• Experience leading multi-functional GCC transitions across corporate functions
• Strong stakeholder management skills, including C-suite and global leadership engagement
• Demonstrated ability to work effectively across multiple functions, service lines, and geographies in a global consulting environment
• Solid understanding of location strategy, workforce planning, and investment modeling

Benefits