Associate Director – Customer Fulfilment with Leadership

Key Responsibilities

As an Associate Director in Customer Fulfilment, you will efficiently lead the customer fulfillment team and have full understanding of company objectives and supply chain strategy. Your key responsibility will be:

• Leadership: Ensure high levels of engagement by coaching and motivating department leaders and their teams while defining operational objectives aligned with the Commercial Supply Chain strategy. Additionally, foster a culture of continuous improvement by monitoring performance, providing timely feedback, and establishing clear roles and responsibilities to create an efficient and focused work environment.
• Order to cash: Oversee the end-to-end order-to-cash process, ensuring timely execution and compliance with internal controls. Responsible for the order-to-cash process for offshored affiliates. Ensure that processes are executed in compliance with defined standards and internal control requirements (Sarbox controls, Minimum and Local controls).
• Strategic Oversight: Develop and implement strategies to optimize the order-to-cash processes, driving productivity improvements and standardization. Identify opportunities for improvement in commercial fulfilment processes and lead initiatives to implement solutions. Drive productivity improvements by identifying and implementing optimizations.
• Customer Satisfaction and Technology utilization: Drive customer satisfaction by delivering high service levels and proactively engaging with affiliates to understand their needs. Maintain regular, proactive engagement with affiliates to understand their expectations and evolving market dynamics. Leverage technology and automation to enhance operational efficiency, including the implementation of new IT systems.
• Budget Management & Financial Oversight: Manage departmental budgets, analyze cost drivers, and implement strategies to reduce operational costs. Analyze cost drivers and implement strategies to reduce operational costs without compromising service quality. Monitor and analyze the financial impact of fulfilment processes, identifying areas for cost reduction and efficiency gains.
• Compliance and Risk Management: Ensure compliance with regulatory requirements and corporate governance related to fulfilment processes. Identify and manage risks associated with the commercial fulfilment process. Collaborate cross-functionally with various departments to align and streamline fulfilment operations.

Qualification & Requirements

Need to have:

• A bachelor’s degree in supply chain management, logistics, business administration, engineering, or a related field. An MBA or master’s degree is preferred.
• 15+ years of experience in supply chain, order management and customer fulfilment.
• Robust understanding of full cycle of order to cash process.
• Solid experience in leading through leaders with previous experience handling large teams.
• Experience in process standardization and successful change management will be preferred.
• Proficiency in ERP systems, particularly SAP ECC. Advanced experience with MS PowerPoint.
• Experience in solving process or quality issues using Six Sigma, Lean, or similar methodologies.
• Strong project management mindset and ability to work under pressure. Exceptional communication, interpersonal, and analytical skills.
• Excellent communication, negotiation, stakeholder leadership and conflict resolution skills.
• Superb analytical and problem-solving skills with a focus on continuous improvement.

Nice to have:

• Experience with continuous improvement methodologies.
• Understanding of financial and business planning.
• Proficiency in relevant software such as Microsoft Office and order entry systems.

Benefits

No information available.