Associate Director-Business Operations

Key Responsibilities

Leadership

• Leads and provides direction to all the functions in the country
• Designs and delivers country priorities and strategies in line with the organization’s business plans and brand
• Ensures policies and procedures are country-specific while maintaining alignment to the group
• Manage the operations of campuses and functions in the country
• Advises the leadership team on country-specific insights

Financial

Financial Performance:

• Responsible for the P&L for the country
• Manage multi brand P&L with growth drivers, develop relevant measurable performance metrics for the country, and proactively tracks performance against the metrics to ensure fiscal control, profitability and financial feasibility in the country

Budgeting:

• Establishes the annual budget for the country along with the Country Director
• Reviews operational and manpower costs for each campus in the geography
• Manage resources as defined in Budget

Sales & Admissions:

• Responsible for admissions numbers and enrollment growth to forecast sales and revenue for all campuses in the geography
• Achieve set targets and Review admission numbers on a weekly, monthly, quarterly & yearly basis

Functional

Academics:

• Oversee the Principals and the functioning of the campuses with respect to academics, Human resources, Administration, Procurement, IT & systems & Finance (e.g. manpower, vendor related products, cross campus linkages, facilities, etc.)
• Provides guidance to the Principals with regards to business decisions (e.g. market intelligence and feasibility of introducing a new curriculum or program, etc.)
• Reviews the academic operations and rigor, planning for the board examinations and overall results of the campus though responsibility lies with the Principals
• Manage customer satisfaction as well as stakeholder communication in the country

Legal:

• Ensures statutory compliance, quality assurance and internal and external audits

Operations:

• Supervises the Operations and Procurement teams to ensure the effectiveness of the facilities management.
• Leads the Operations and Procurement teams to procure capital expenditure items for the campuses (e.g. furniture, electronic equipment, etc.)
• Manages the campus operations teams to ensure the smooth functioning of all school operations

Human Resources:

• Supervises the Business Partner HR to make strategic manpower decisions for the geography (e.g. creation of new positions, headcounts, recruitment, etc.)
• Supports the implementation of new policies and operational processes (e.g. payroll, staff welfare, induction, etc.)

Marketing & Sales:

• Responsible for meeting the admission & student numbers of the country operations
• Supervises the Marketing and sales heads of the country operations to develop the marketing strategy, and guide the brand message for the geography
• Oversees the offline marketing agencies appointed in the geography and ensures the marketing messages are tailored to the specific geography

Finance:

• Supervises the Financial Controller of the country operations to ensure, Budgeting, Accounting, Cash flows & adherence to process compliance

Projects:

• Works closely with the projects team in the head office to help identify new school sites for development & expansion
• Collaborates closely with the Projects team in taking the new projects to launch status

People Focus

• Supervises the Human Resources team to continuously increase competency within the geography to meet future organizations needs through the development and recruitment of talent
• Leads the recruitment, selection, orientation, and training of employees in the geography
• Builds and manages high performing teams within the geography by providing leadership, role clarity, training and career development

Qualification & Requirements

Minimum Qualifications

• Min Bachelors preferable Masters/ MBA

Experience

• 15-20 years of experience
• Country level operations
• Preferably in handling School Operations

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…