Assistant Director IT Operations & Shared Services

Key Responsibilities

Programme Leadership and Delivery

• Lead the implementation of the IT Shared Service model, ensuring the timely and cost-effective transfer of services to TfL.
• Develop and oversee a comprehensive transition plan, encompassing project delivery, service integration, and the decommissioning of legacy systems.
• Monitor programme milestones, risks, and dependencies, providing regular updates to senior leadership and governance boards.

Stakeholder Engagement

• Act as the primary liaison between the GLA, TfL, the Mayor’s Office, and the London Assembly, ensuring clear communication and alignment on programme objectives.
• Lead staff briefings and consultation exercises to build awareness and support for the transition across the organisation.
• Engages with and influences stakeholders to ensure that services are developed and managed to meet agreed service levels, security requirements and other quality standards.

Operating Model Development

• Collaborate with the Director of Digital to design and implement a fit-for-purpose operating model that supports the GLA’s strategic goals and enhances IT service delivery.
• Ensure the new model incorporates best practices in digital and data services to deliver a high-quality user experience.
• Development of service management strategy to ensure resilience, security and scalability of IT operations, ensuring integration with TfL.

Strategic Vision and Alignment

• Shape the long-term strategic direction of IT service delivery across the GLA and TfL, ensuring alignment with the Mayor’s priorities and London’s broader digital transformation agenda.
• Identify and leverage opportunities for innovation in IT and digital services to position the GLA as a leader in public sector technology and service delivery.
• Developing and implementing a cyber security strategy to ensure systems and services are continuously operational and resistant to attacks and disasters
• Development of GLA-wide incident management policy and processes including business continuity plans
• Leadership for information security incidents

Organisational Change Leadership

• Drive organisational change management efforts to embed the new IT Shared Service model within the GLA, fostering a culture of adaptability and continuous improvement.
• Serve as a strategic advisor to senior leadership, providing insights and recommendations on leveraging technical capabilities to enhance operational efficiency and service quality.

Governance and Reporting

• Provide oversight of program governance, including preparing materials for key governance forums such as the GLA Collaboration Board.
• Maintain a comprehensive risk register and escalate critical issues to the Executive Director of Corporate Resources and Business Improvement governance boards as required.
• Lead IT governance, ensuring compliance with industry standards, best practices and regulatory requirements
• Monitoring and reporting on key KPIs for IT service management

Resource and Budget Management

• Oversee the commissioning, procurement, and management of resources allocated to the program, ensuring effective utilisation and value for money.
• Manage the programme, IT shared services and operational budgets, ensuring delivery within financial constraints while achieving agreed outcomes.
• Managing supplier relationships, negotiating contracts and ensuring that service level agreements are met.
• Ensuring cost-effective and high quality service delivery.

Equality and Inclusion

• Promote and enable equality of opportunity and inclusivity, ensuring the transition program reflects and supports the diverse needs of London’s communities.

Qualification & Requirements

Knowledge and Experience

• Proven experience leading complex, large-scale transition or change programs in a multi-stakeholder environment.
• Strong understanding of IT service delivery, including digital and data services, and their role in supporting organisational objectives.
• Experience working in a politically sensitive or public sector environment is desirable.

Skills And Abilities

• Excellent leadership and team management skills, with a track record of leading multidisciplinary teams to deliver complex programs.
• Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
• Strong program and project management skills, including risk management and budget oversight.
• Analytical and strategic thinking skills, with the ability to design and implement effective operating models.

Benefits

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.