AR – Collections Manager

Key Responsibilities

• Oversee and manage a group of Team Leads, providing leadership, guidance, and support to ensure efficiency and effectiveness in the collections process.
• Drive and execute effective collections strategies to achieve cash collection targets, reduce DSO, and minimize aged receivables.
• Monitor collection activities, track performance metrics, and generate reports for management, providing insights and recommendations for improvement.
• Collaborate with Operations, Sales, and Customer Service teams to identify and resolve disputes, billing discrepancies, and payment delays, ensuring timely resolution and maintaining positive customer relationships.
• Lead interactions with key customers, especially on escalated or high-value accounts, with clear action planning and resolution pathways.
• Generate and present weekly/monthly dashboards on collection performance, risks, and opportunities to leadership.
• Provide insights and forecasts to support working capital and cash flow planning.
• Stay updated on industry best practices, regulations, and changes in credit reporting and collections laws to ensure compliance and make necessary adjustments to the collections process.
• Coach Team Leads to lead their teams in pursuit of continuous improvement, and to develop existing talent.
• Represent team for Business Governance meetings with on-site. Deep understanding of the business to be able to address issues being raised by On-site partners. Play the role of POC at GCC
• Ensure key collection strategies are being implemented and adhered to by the team. Should proactively work with leads and AMs and collate feedback on strategies and report to management.
• Identify automation and process improvement opportunities across collections workflows.
• Ensure adherence to audit, compliance, and internal control standards.

Qualification & Requirements

• Bachelor’s degree in finance, accounting, business administration, or a related field.
• Proven experience as a Collections Manager or in a similar leadership role within a large organization, preferably in a multinational environment.
• 12+ years of total experience with at least 5 years in leading collections teams in a shared services or multinational environment.
• Hands-on experience in managing large portfolios / teams
• In-depth understanding of end-to-end collections processes, credit risk assessment, dispute management, and customer account reconciliation.
• Familiarity with O2C cycle and its integration with upstream/downstream finance processes (invoicing, cash apps, billing, customer master data).
• Excellent analytical skills with the ability to interpret data, identify patterns, and develop actionable insights.
• Exceptional communication and negotiation skills to interact with internal stakeholders and key customers.
• Demonstrated success in building and leading high-performing, customer-focused teams.
• Ability to coach, mentor, and retain talent, with a focus on performance metrics and engagement.
• Proficiency in using collection tools, software, and financial systems.
• Strong interpersonal and negotiation skills to deal with customers, sales teams, and senior finance leaders.
• Conflict resolution and stakeholder management skills in a cross-functional setup.
• Problem-solving skills and the ability to handle challenging situations.
• Data-driven approach to collections strategy and decision-making.
• Experience in root cause analysis, aging trend analysis, and defining collection effectiveness KPIs.

Preferred Attributes:

• Resilient leader with a strong bias for execution
• Ability to thrive in a fast-paced and matrixed environment
• Agile mindset to adapt strategies to business realities
• Strong customer orientation with commercial acumen
• Proven ability to drive continuous improvement initiatives

Benefits

• Competitive market salaries
• Pay increases based on gained skills acquired through training and experience. These increases are offered through an industry leading competency based progression and pay program.
• Comprehensive health, dental and retirement programs offered for you and your family members.
• Paid Parental Leave.
• Employee Stock Purchase Program.
• Recognition and incentives based on your contribution to the team.
• Support for developing and learning new skills as well as sharing knowledge.
• Policies, programs and work schedules that fully support your current lifestyle.
• Employee discounts and purchase programs through our different vendor partners.
• Employee surveys to obtain input on improvements for your workplace.
• Confidential Employee Assistance Program offering access to the right people when you and your family need them the most.
• Unlimited driver referral bonuses.
• Tuition reimbursement, including a partnership with Purdue Global where employees can pursue undergradute degrees at no cost, to support your continuous development and growth.