APAC SSC HR – Operations Lead

Key Responsibilities

• Lead the daily operations, ensuring timely and accurate execution of all employee lifecycle processes.
• Drive standardization, automation, and continuous improvement initiatives, ensuring high performance and data integrity across service delivery.
• Build and nurture strong relationships with People Business Partners, CoEs, business leaders, and external vendors across the region.
• Act as a strategic advisor and primary escalation point for complex service delivery issues, communicating effectively across all organizational levels.
• Ensure rigorous compliance with local labor laws, data privacy regulations, and internal controls, leading audits and risk assessments.
• Partner with the APAC People Services Leadership Team to support HR transformation programs, ensuring operational readiness and smooth adoption within the SSC.
• Manage the HR SSC budget, monitor expenditures, forecast resource needs, and optimize resource allocation and vendor performance.

Qualification & Requirements

• 10+ years of progressive HR experience, with at least 5 years in a leadership role within a shared services (SSC) or service delivery environment.
• Proven experience working in a complex, matrixed multinational organization, specifically across multiple APAC geographies.
• Strong knowledge of HR operations, compliance, transformation best practices, and the full employee lifecycle.
• Proficiency in HRIS platforms (e.g., PeopleSoft, Workday, SAP SuccessFactors) and case management tools like ServiceNow.
• Demonstrated ability to lead and develop teams, manage budgets, and successfully drive cross-functional initiatives.
• Exceptional stakeholder management and influencing skills, capable of building rapport and advising strategically.
• Strong business acumen, with the ability to leverage data to track performance, identify opportunities, and contribute value.
• Proficiency in English and in Mandarin to support APAC and Greater China region

Benefits

No information available.