Admin Manager – Offshore | Shared Services

Key Responsibilities

• Lead a team of Admin Assistants to optimize administrative services
• Collaborate with stakeholders to understand and address their requirements
• Identify and implement improvements to increase operational productivity
• Drive key business initiatives aligned with organizational goals
• Foster a culture of teamwork, accountability, and service excellence
• Monitor performance metrics to evaluate team effectiveness
• Provide mentorship and professional development support to team members

Qualification & Requirements

Qualifications

• Bachelor’s degree
• Minimum of 8 years of experience managing teams in a customer service environment
• Strong oral and written English communication skills

Preferred Qualifications

• Background in Business Administration or Management
• Excellent organizational and prioritization skills
• Ability to thrive in fast-paced and dynamic environments
• Experience promoting and adopting digital tools
• Intermediate proficiency in Microsoft 365
• Strong communication skills across all levels of the organization
• Experience working with multicultural and diverse teams
• Passion for personal and leadership development
• Proven track record in customer service-focused management

Schedule

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift

Benefits

• Additional leave
• Health insurance
• Opportunities for promotion
• Supplemental Pay:
  • 13th month salary
  • Performance bonus