Country Leader / General Manager (Shared Services)

Key Responsibilities

Lead and Grow the Shared Services Organization

• Provide overall leadership for the Manila Shared Services Center.
• Drive operational excellence through standardized, scalable, and efficient processes.
• Foster a high-performance culture focused on service delivery, accountability, and continuous improvement.

Partner with Global Stakeholders

• Collaborate with business leaders, functional heads, and corporate stakeholders to understand strategic priorities and translate them into service delivery objectives.
• Ensure services are aligned with business goals and stakeholder expectations.
• Act as a trusted advisor and strategic business partner across the organization.

Drive Business Transformation

• Identify opportunities to improve service delivery through process optimization, automation, and organizational effectiveness initiatives.
• Support enterprise-wide transformation programs and global process improvements.
• Contribute to the evolution and maturity of the Shared Services function.

Build and Develop Talent

• Lead workforce planning, recruitment, succession planning, and talent development initiatives.
• Create an inclusive and engaging workplace culture that promotes employee growth and retention.
• Develop future leaders and strengthen organizational capability.

Deliver Results

• Establish and monitor performance metrics and service level agreements (SLAs).
• Ensure operational goals, quality standards, and compliance requirements are consistently achieved.
• Leverage data and insights to drive informed decision-making and continuous improvement.

Manage Site Operations

• Provide oversight for local functions including Human Resources, Finance, Facilities, and site governance.
• Ensure effective resource allocation and adherence to company policies and controls.

Qualification & Requirements

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related discipline.
• Master’s degree or advanced qualifications are an advantage.

Experience

• 10+ years of progressive leadership experience.
• 3–5+ years leading a Shared Services, Global Business Services (GBS), Global Manufacturing or similar operational environment within a multinational organization.
• Proven experience scaling teams, driving transformation initiatives, and managing large, diverse workforces.
• Demonstrated success partnering with senior executives and global stakeholders.

Skills & Competencies

• Strong strategic planning and execution capabilities.
• Experience in organizational design, talent management, and change leadership.
• Exceptional stakeholder management and influencing skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and leadership skills.
• Ability to lead cross-functional and multicultural teams in a global environment.

Benefits

No information available.