Director/Associate Director, Legal (Knowledge Services), GDN Advisory – Global Capability Center

Key Responsibilities

Stakeholder Engagement

• Serve as a strategic advisor to senior client stakeholders (e.g., GCs, Legal Ops Heads)
• Align LPO services with broader business and legal priorities
• Drive executive-level governance and performance discussions
• Identify opportunities for account growth, cross-sell, and scope expansion
• Collaborate internally with consulting, technology, and sales teams
• Influence solution design and contribute to business development efforts
• Build long-term, trusted client relationships Team

Leadership & Development

• Lead and manage a high-performing, cross-functional team (legal, process, tech)
• Define and execute talent strategy, including hiring and capability building
• Mentor and develop senior team members; build leadership pipeline
• Drive a culture of ownership, innovation, and continuous learning
• Set clear performance expectations and accountability frameworks
• Enhance employee engagement, retention, and team morale
• Promote collaboration across geographies and functions

Process Transformation & Innovation

• Define and execute the enterprise-wide transformation roadmap for legal processes
• Reimagine workflows using platform-based delivery, AI/GenAI, and automation
• Identify and prioritize high-impact use cases (e.g., CLM, document review, IP lifecycle)
• Translate transformation opportunities into scalable, deployable solutions
• Partner with technology teams and external vendors to co-build tools and accelerators
• Develop reusable frameworks, assets, and best practices across engagements
• Drive continuous innovation and differentiation in service offerings

Operational Delivery & Excellence

• Provide strategic oversight of global, multi-location delivery operations
• Establish governance models for performance tracking and issue resolution
• Drive capacity planning, demand forecasting, and resource optimization
• Standardize processes to ensure consistency while enabling client-level customization
• Ensure operational resilience, scalability, and business continuity
• Embed a culture of accountability, efficiency, and continuous improvement

Quality & Risk Management

• Establish and institutionalize a “zero-defect” quality mindset across teams
• Implement advanced quality assurance frameworks, including automated checks
• Drive first-time-right delivery through structured QA and review mechanisms
• Ensure compliance with global data privacy and regulatory standards (e.g., GDPR, CCPA)
• Proactively identify, assess, and mitigate operational and reputational risks
• Act as escalation authority for critical quality, compliance, or delivery issues
• Lead root-cause analysis and systemic resolution of recurring challenges

Qualification & Requirements

• 09-15 years of experience across legal operations, LPO, or consulting, including at least 5 years in a service delivery leadership capacity
• Excellent communication skills (particularly written)
• The ability to solve problems in a methodical, practical way
• Ability to multi-task, follow-up/follow through, be thorough, prioritize and pay close attention to detail are required
• Responsive to the demands of lawyers and an ability to work under pressure
• Must be able to function seamlessly in a time sensitive environment (i.e. handle urgent/rush requests, without sacrificing quality)
• Must be customer service oriented  Knowledge of Outlook, Excel, Word is required
• Deep understanding of legal conflict check principles, ethical obligations, and risk considerations
• Familiarity with legal conflict databases (e.g., Intapp Open, Elite, Aderant)
• Ability to handle sensitive information with discretion and professionalism
• Flexible to support time-sensitive conflict searches, including scheduled off-hours or weekend assignments.

Benefits

No information available.