GBS Process Excellence Lead

Key Responsibilities

Process Architecture & Global Standardization

• Drive end‑to‑end process standardization across global GBS hubs, eliminating regional variations, shadow processes, and manual workarounds
• Apply Lean methodologies to ensure strong process health and stability before introducing automation or AI solutions
• Govern the global process repository, ensuring consistency across key GBS towers such as:
  • Record‑to‑Report (R2R)
  • Order‑to‑Cash (O2C)
  • Procure‑to‑Pay (P2P)
  • Other GBS service lines

Digital Readiness & Agentic AI Enablement

• Optimize the interaction architecture between core ERP systems (e.g. SAP) and specialized business solutions
• Identify and prioritize high‑value automation and cognitive AI use cases, beyond rule‑based RPA
• Translate complex business processes and decision logic into structured reasoning paths suitable for AI pilots and future Agentic AI deployment

Strategic Partnership & Governance

• Act as a key interface between GBS Operations, IT, and the RPA / Automation Center of Excellence
• Define and enforce process hygiene and governance standards to improve automation success rates, stability, and scalability
• Support achievement of financial, operational, and process performance targets through strong governance and cross‑functional alignment

Qualification & Requirements

Methodological & Transformation Expertise

• Lean Six Sigma Black Belt with a strong foundation in process waste reduction and process stabilization
• Design Thinking capability to map user‑centric and agent‑centric process flows
• Experience managing large‑scale programs and transformations within GBS, SSC or BPO environment

Technical & Domain Knowledge

• Strong functional understanding of GBS Service Catalogs, including R2R, O2C, and P2P domains
• Advanced understanding of ERP ecosystems and their interaction with third‑party business applications
• Ability to clearly differentiate between rule‑based automation (RPA) and logic‑based cognitive solutions (AI / Agents)

Leadership & Change Skills

• Proven experience leading multi‑location, cross‑time‑zone teams
• Strong change leadership capabilities, with a track record of guiding organizations through digital and operational transformation

Benefits

• Social Fund (vacation allowance, holiday allowance, MyBenefit, Multisport card)
• Hybrid work (47 days/yr of remote work, flexible working hours)
• Employee Pension Plan paid by the employer and Employee Capital Plan
• Private health care (Signal Iduna) and Life insurance for you and your beloved ones