Director, GBS Digital Operations & Orchestration

Key Responsibilities

Program & Transformation Execution

• Manage the full delivery of GBS transformation initiatives throughout the entire process
• Convert strategy into organized plans, schedules, and outcomes
• Drive execution rigor across complex, cross-functional programs
• Ensure delivery against achievements, scope, and intended outcomes

Continuous Transformation Pipeline Management

• Own and manage a rolling portfolio of transformation and improvement initiatives
• Partner with GBS leadership to prioritize and sequence initiatives based on business value
• Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements
• Ensure GBS remains in a continuous evolution cycle—not a one-time transformation

Transition & Expansion of Scope

• Lead the onboarding of new services, geographies, and processes into GBS
• Build and complete transition plans for additional work migration
• Ensure consistency with GBS operating model and standards
• Prevent the return to previous methods during growth

Continuous Improvement (CI) Program Leadership

• Manage detailed continuous development projects within GBS services
• Coordinate with the Digital Operations and Coordination group to pinpoint opportunities, plan tasks, and propose upgrades
• Ensure improvements are clearly prioritized, accomplished with rigor, and realized in measurable outcomes

Dependency & Risk Management

• Identify and actively manage risks, dependencies, and cross-functional interlocks
• Maintain access to critical path activities
• Advance and resolve issues proactively

Collaborator Coordination

• Act as the main program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO
• Ensure agreement on scope, timing, dependencies, and approach to execution
• Work closely with the Change Management Office to guarantee alignment on enterprise priorities and sequencing
• Integrate into broader transformation governance and reporting structures
• Facilitate decision-making, resolve cross-functional issues, and maintain momentum across initiatives

Execution Governance & Reporting

• Establish and run pragmatic, lightweight governance structures
• Track progress, risks, and value delivery
• Provide clear, structured reporting to leadership and steering committees

Debut, Stabilization & Handoff

• Ensure successful debut of initiatives
• Coordinate stabilization and issue resolution
• Assign responsibility to service leads and the Head of Digital Operations & Orchestration
• Ensure clear accountability and no gaps post-transition

Qualification & Requirements

What You Own

• Transformation and transition planning and implementation
• Coordinated roadmaps, achievements, and risk management
• Cross-functional coordination and delivery rigor
• Consistent stream of GBS changes and improvements
• Program governance, execution rigor, and reporting

Experience

• 12–18+ years across digital operations, automation, or enterprise transformation
• Demonstrated ability to drive enterprise change without formal authority
• Proven experience building workflows, orchestration, or automation from scratch
• Hands-on experience with tools such as ServiceNow, Power Platform, UiPath, or similar
• Experience working across multiple enterprise functions (Finance preferred)

Skills & Attributes

• Strong systems and decision-design thinking
• Builder approach; comfortable working in ambiguity
• Ability to translate strategy into executable flows
• Clear communicator who can hold firm boundaries
• Open to questioning traditional methods of operation

Benefits

No information available.