Global HR Shared Services Senior Manager – C&E

Key Responsibilities

• Improving HRSSC operations by driving initiatives looking at service quality, performance and consistency across the HRSSC hubs, ensuring delivery excellence in alignment with global priorities and stakeholder expectations.
• Design and manage performance frameworks including SLAs, KPIs, and other metrics to establish clear accountability and service quality.
• Monitor performance trends, analyze root causes, and provide data-driven insights to drive decisions and continuous improvement.
• Maintain the HRSSC Service Catalogue and Performance Metrics Framework, ensuring alignment of new services and transitions with established operating standards.
• Foster strong working relationships with global HRSSC teams and internal stakeholders to ensure responsiveness, transparency, and proactive issue resolution.
• Identify and lead improvement initiatives to streamline operations, increase scalability, and ensure compliance across hubs.
• Support strategic execution by contributing to roadmap planning, operational reviews, and the delivery of transformation initiatives.
• Drive governance and risk management, embedding audit-ready practices and business continuity planning into daily operations.
• Drive change and growth by leading service migrations, engaging stakeholders, implementing feedback loops and communication channels, and identifying opportunities for service expansion.

Qualification & Requirements

• Strong academic foundation with a Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related discipline, complemented by continuous learning and exposure to enterprise-scale operating models.
• 12+ years of experience in HR operations and service delivery, shared services, process excellence, harmonization and governance, change management and transformation.
• Proven expertise in performance management, quality assurance, and service delivery models.
• Demonstrated success in global, matrixed environments, working effectively with senior leaders, cross-functional partners, and geographically diverse teams. Brings deep experience leading global hubs, navigating complexity, and driving alignment across regions, cultures, and stakeholder groups—ideally within a professional services or similarly complex organization.
• Strong technology and transformation orientation, with experience leveraging HR systems and platforms (e.g., ServiceNow, Workday), leading or supporting system implementations, and applying process improvement methodologies to enhance efficiency, scalability, and employee experience.
• Exposure to Lean, Six Sigma, or other continuous improvement methodologies is a plus.

What You’re Good At

• Applying analytical thinking to interpret data, identify performance trends, and support evidence-based decisions.
• Building strong relationships with global stakeholders by fostering trust, collaboration, and clear communication.
• Communicating complex ideas in a structured, straightforward way that enables understanding and alignment across diverse audiences.
• Improving processes by identifying inefficiencies and implementing practical, scalable solutions.
• Embedding governance practices that promote consistency, reduce risk, and ensure audit-readiness.
• Delivering results by managing competing priorities and ensuring operational goals are met on time and to standard.

Benefits

No information available.