Director, GBS Transformation & Transition

Key Responsibilities

Program & Transformation Execution

• Manage the full delivery of GBS transformation initiatives throughout the entire process
• Convert strategy into organized plans, schedules, and outcomes
• Drive execution rigor across complex, cross-functional programs
• Ensure delivery against achievements, scope, and intended outcomes

Continuous Transformation Pipeline Management

• Own and manage a rolling portfolio of transformation and improvement initiatives
• Partner with GBS leadership to prioritize and sequence initiatives based on business value
• Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements
• Ensure GBS remains in a continuous evolution cycle—not a one-time transformation

Transition & Expansion of Scope

• Lead the onboarding of new services, geographies, and processes into GBS
• Build and complete transition plans for additional work migration
• Ensure consistency with GBS operating model and standards
• Avoid reintroduction of legacy ways of working during expansion

Continuous Improvement (CI) Program Leadership

• Manage detailed continuous development projects within GBS services
• Work closely with Digital Operations & Orchestration to find opportunities, sequence tasks, and offer improvements
• Ensure improvements are clearly prioritized, accomplished with rigor, and realized in measurable outcomes

Dependency & Risk Management

• Identify and actively manage risks, dependencies, and cross-functional interlocks
• Maintain access to critical path activities
• Advance and resolve issues proactively

Collaborator Coordination

• Serve as the primary program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO
• Ensure agreement on scope, timing, dependencies, and approach to execution
• Collaborate closely with the Transformation Office/PMO to ensure alignment on enterprise priorities and sequencing
• Integrate into broader transformation governance and reporting structures
• Facilitate decision-making, resolve cross-functional issues, and maintain momentum across initiatives

Execution Governance & Reporting

• Establish and run pragmatic, lightweight governance structures
• Track progress, risks, and value delivery
• Provide clear, structured reporting to leadership and steering committees

Debut, Stabilization & Handoff

• Ensure successful debut of initiatives
• Coordinate stabilization and issue resolution
• Delegate responsibility to service leads and the Head of Digital Operations & Orchestration
• Ensure clear accountability and no gaps post-transition

What You Own

• Transformation and transition planning and implementation
• Coordinated roadmaps, achievements, and risk management
• Cross-functional coordination and delivery rigor
• Consistent stream of GBS changes and improvements
• Program governance, execution rigor, and reporting

Qualification & Requirements

Experience

• 10–15+ years in GBS, shared services, or enterprise transformation roles
• Proven experience leading large-scale GBS transitions or operating-model changes
• Strong understanding of Finance and/or HR service models (Operations experience a plus)
• Experience working in complex, matrixed global environments
• Demonstrated ability to deliver outcomes without formal authority

Skills & Attributes

• Strong strategic and systems thinking
• Executive-level program and transition leadership
• Ability to translate ambiguity into clarity and action
• Comfortable challenging assumptions and holding boundaries
• Pragmatic, dedicated approach (not methodology-led)
• Clear, confident communicator with senior collaborators

Benefits

No information available.