General Manager – P&C Operations & Systems Transformation
Metcash
APAC/Oceania, Australia, New South Wales, Macquarie Park
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Salary
Rank
Senior Manager
Responsibility
Design/Transform
Scope
Regional
Workplace
Hybrid
Functions
HR
Reports to
Chief People Officer
Level
N-2
Travel Max:
0%
Posting Date
05-30-2026
Description
This is a critical leadership role at an exciting point in our journey — where People & Culture is evolving to support the next phase of growth across Metcash. Our business is known for continuous growth, and the future includes even more of this as we expand and evolve our workforce.
As our business continues to scale, so too must the way we deliver people services.
This role will shape and lead that evolution — building a modern, efficient and high performing P&C operations function that supports our leaders and people to do their best work every day.
Reporting to the Chief People Officer, you will lead P&C Operations end to end while driving your transformational legacy — combining operational excellence, service delivery and smart foundations to create a seamless, scalable experience across the employee lifecycle.
While the implementation of SAP SuccessFactors is a key priority, it’s just the starting point. The real opportunity is to build a best in class operations and service function — powered by great people, great systems, simple processes and a strong customer mindset.
Key Responsibilities
- Lead and evolve the end-to-end P&C Operations function to support organisational growth and scale
- Design and deliver a high-quality service model for leaders and employees across the business
- Establish efficient, simple and scalable processes across Join, Move and Leave activities
- Lead the rollout and optimisation of SuccessFactors as an enabler of great service delivery
- Build self-service, automation and shared services capability to enhance experience and efficiency
- Create strong data, systems and integration foundations across P&C, IT and Payroll
- Drive a customer-first mindset across P&C Operations and People Advisory services
- Lead, engage and uplift a multidisciplinary team aligned to service excellence
Qualification & Requirements
- Proven experience as a senior operations leader within HR / P&C or similar functions
- A strong track record building high-performing service delivery or shared services models
- Experience leveraging HR systems (e.g. SuccessFactors) to enable better operations and customer outcomes
- Commercial acumen with a focus on efficiency, scale and service quality
- Ability to balance strategy and execution in a fast-growing organisation
- Experience leading enterprise-wide change and transformation, with a pragmatic, outcomes-focused approach
Benefits
- Career defining moment to drive legacy change with a purpose and people-driven organisation obsessed with growth
- A collaborative & visionary People Leadership team (and a People function filled with wonderful superstars) in a business that cares deeply about its people
- A great culture: A values-led workplace that excels in manager support, inclusion, mental health and equality
- Flexibility & balance: Flex Ready & Family Friendly accredited employer, with hybrid working and additional leave benefits
Company Profile
Metcash
Industry
Wholesale
Revenue
$11.3B
Employees
8,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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