General Manager, Global Business Services

Key Responsibilities

Enterprise GBS Leadership & Strategy

• Serve as a member of the GBS Global Leadership Team, jointly accountable for defining and executing the global GBS strategy, operating model, and transformation road map across all GBS locations
• Lead enterprise‑wide GBS priorities, including global continuous improvement, end‑to‑end process design, standardization, business continuity, and risk management, delivering measurable improvements in cost, quality, speed, and service
• Drive the evolution of GBS beyond functional silos to integrated, end‑to‑end processes, with clear accountability, governance, and performance management across global functions
• Champion digital transformation across GBS, including automation, AI‑enabled workflows, analytics, and a digital workforce to enable globally standard ways of working
• Partner with global functional and enterprise stakeholders to optimize and scale GBS leveraging the global footprint (Bucharest, Costa Rica, Manila), ensuring resilience, scalability, and enterprise value realization
• Lead enterprise change and capability development, including reskilling and upskilling leaders and teams to support a future‑ready operating model

GBS Center Leadership & Site Accountability

• Provide executive oversight for one GBS center, ensuring alignment with global GBS strategy, leadership team priorities, and enterprise standards
• Act as the senior site leader accountable for service delivery, governance, talent environment, and operational integrity.
• Ensure site readiness for business continuity, internal controls, audit, and regulatory compliance

Qualification & Requirements

Key Experience

• Bachelor’s degree required; Master’s degree preferred
• 15+ years of progressive professional experience
• 5+ years in senior leadership roles within global shared services, GBS, or similarly complex enterprise environments
• Demonstrated success leading enterprise‑wide process improvement, transformation, and change initiatives

Key Skills

• Enterprise leadership capability with the ability to operate at scale across regions, functions, and cultures
• Proven experience leading global transformation, including operating model redesign, digital enablement, and large‑scale change
• Strong strategic, analytical, and systems‑thinking skills, with the ability to translate strategy into measurable outcomes
• Comfort operating in ambiguity and complexity, with sound judgment and decision‑making authority
• Ability to influence outcomes without reliance on direct reporting lines, leveraging governance, partnership, and leadership credibility

Benefits

No information available.