Customer to Cash Associate Director

Key Responsibilities

• Oversee and manage the complete Customer-to-Cash (C2C) process, including order management, billing, credit, collections, dispute resolution, and cash application.
• Lead global C2C operations, ensuring process consistency, operational efficiency, and compliance across all regions.
• Collaborate with global stakeholders—Sales, Finance, Operations, IT, Shared Services, and regional teams—to align processes and resolve complex business issues.
• Drive process improvements, automation initiatives, and standardization efforts to enhance cash flow, shorten cycle times, and improve customer satisfaction.
• Provide leadership, mentorship, and performance management to C2C teams across multiple locations.
• Ensure compliance with internal controls, accounting policies, and relevant regulatory requirements.
• Support system implementations, upgrades, and digital transformation projects related to C2C processes.

Qualification & Requirements

• Bachelors degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 10 years of progressive experience in end-to-end Customer-to-Cash (C2C) operations, preferably within a global or multinational environment
• Proven ability to manage global stakeholders and cross-functional teams
• Strong expertise in order-to-cash processes, accounts receivable, credit management, collections, dispute management, and revenue-related controls
• Experience in shared services or centralized finance operations is a plus
• Exceptional leadership, communication, and change management skills
• Hands-on experience with ERP systems (SAP, Oracle, or equivalent) and process automation tools

Benefits

No information available.