Head of People & Culture Shared Services & TA

Key Responsibilities

Systems, Data and Reporting

• Own global P&C systems (Rippling HRIS), ensuring accurate maintenance of employee records, data integrity and governance.
• Champion the digital transformation of P&C shared services through automation, AI and self-service tools.
• Own and deliver monthly P&C reporting to the Executive Leadership Team and Board.
• Provide data-driven insights and forecasts to inform strategic decision-making.
• Partner with the P&C Business Partnering team to design and deliver employee experience surveys and insights.
• Manage the delivery and reporting of the annual Employee Engagement Survey.
• Establish and maintain a centralised knowledge base and process documentation to support operational consistency and onboarding.

Talent Acquisition (Shared Service)

• Lead the Talent Acquisition function as a core shared service, delivering efficient, high-quality and scalable recruitment solutions.
• Partner with hiring managers to ensure hiring outcomes align to workforce plans and organisational needs.
• Manage the recruitment budget, optimising the balance between in-house capability and external agency support.
• Develop and execute talent acquisition strategies that strengthen employer brand, candidate experience and diversity, equity and inclusion.
• Lead the development of compelling external communications (e.g. careers website, job ads, candidate experience and communications).
• Enhance the visibility and effectiveness of internal communications (e.g. job ads, referral program, promotions/movements of internally filled roles)

Payroll and Benefits

• In partnership with Finance, oversee global payroll and benefits administration, ensuring accuracy, timeliness and compliance across all jurisdictions.
• Champion cost-effective benefits programs and drive employee understanding and utilisation of available benefits.
• Partner with the Head of Remuneration, Performance & Reward to manage pay increases and non-fixed remuneration payments to employees.

Policy and Compliance

• Establish and maintain P&C policies, procedures and controls to ensure regulatory compliance and risk management.
• Ensure global and regional compliance with legislative and regulatory requirements.
• Maintain P&C documentation in line with evolving business and legislative needs.
• Provide guidance to leaders and employees on policy application.
• Take personal responsibility to adhere to all regulatory requirements and apply appropriate controls.

People Leadership

• Lead and develop a global Shared Services and Talent Acquisition team.
• Foster a high-performance, service-oriented culture focused on accountability and continuous improvement.
• Provide coaching, mentoring and development opportunities to team members.
• Conduct regular performance and development discussions, including bi-annual reviews.
• Effectively manage performance and behavioural concerns.

Stakeholder Engagement and Influence

• Build strong relationships with the ELT, senior leaders and P&C stakeholders to align on service delivery priorities.
• Act as a trusted partner in optimising P&C processes, systems and service models.
• Influence stakeholders through data, insights and operational expertise.

Qualification & Requirements

To be successful in this role, you will have:

• Proven experience leading P&C Shared Services or People Operations functions in a global company.
• Demonstrated success in designing and scaling shared services delivery models.
• Strong understanding of P&C technologies including HRIS (Rippling preferred), ATS, payroll systems and emerging tools such as AI.
• Experience driving digital transformation, automation and process optimisation.
• Strong knowledge of global payroll, benefits administration and compliance requirements.
• Track record of ensuring compliance across multiple jurisdictions.
• Data-driven mindset with strong capability in reporting, analytics and workforce insights.
• Strong stakeholder engagement and communication skills, with the ability to influence at senior levels.
• Commitment to service excellence and continuous improvement.
• Strong project management and change leadership capability.
• Proven ability to lead, develop and inspire high-performing teams.
• A proactive, innovative and solutions-focused approach

Benefits

• Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off – plus 5 extra ‘Take5’ days when you’ve used your core leave!
• Global Opportunities: Collaborate across Australia, the UK, North America, and Europe – with secondment opportunities available.
• Work Your Way: Hybrid working that fits your lifestyle and empowers smarter working.
• Family First: Enhanced family leave options with 12-weeks full pay for Primary Caregivers, and 4-weeks full pay for Secondary Caregivers.
• Invest in You: We cover your professional memberships and offer a competitive pension scheme.
• Wellbeing Matters: Private medical insurance, long-term illness cover, and life assurance.
• Perks & Rewards: Short-term bonus scheme, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.Life’s BenefitsHub.