Global OtC Operation Manager

Key Responsibilities

Standard Process Delivery

• Shape OtC Strategy globally
• Ensure the execution of the single finance process OTC in accordance with globally defined standards, policies, and procedures.
• Monitor adherence to process documentation, control frameworks, and compliance requirements across all HBS Centers.
• Support the rollout of global process changes and ensure timely adoption across regions.
• Interacts with specific process Global Process Owner for any related changes in policies, standards & improvementsz
• Coordinate across all Finance streams and teams in Poland Center being proxy to the Center Director.

Operational Oversight

• Manage and oversee finance service delivery across multiple HBS locations, ensuring accuracy, timeliness, and quality of transactions
• Track and report performance against defined SLAs and KPIs, identifying gaps and initiating corrective actions.
• Coordinate with local delivery leads to ensure consistent execution and issue resolution.
• Responsible for the results of the process related NPS score – identifies & drives required improvements actions

Stakeholder Collaboration

• Act as a key liaison between HBS centers and GPO, as well as other functions as might be needed, to ensure smooth process execution.
• Support regional and OpCo stakeholders with process related queries, escalations, and service feedback.
• Facilitate regular governance meetings to review performance, share best practices, and alignon priorities. Manage process related governance internally (between teams across different centres) and externally (for service recipients e.g. OpCos, Regions)

Process Compliance & Controls

• Ensure compliance with internal controls, audit requirements, and regulatory standards (e.g., SOX, tax regulations).
• Oversee internal and external audits by providing documentation and process insights.
• Monitor and mitigate risks related to process operations, including fraud prevention and segregation of duties.

Team Coordination & Capability Building

• Manage functionally respective process managers across HBS Centres and capability development.
• Support knowledge sharing and best practice dissemination across HBS centers.
• Contribute to talent development and succession planning within the process delivery stream

Qualification & Requirements

Key Qualifications & Experience

• Bachelor’s degree in finance, Accounting, Business Administration or related field. Advanced degree or certification (e.g, CPA, CMA, Six Sigma) is a plus
• Work experience: 8+ years of experience in finance operations with experience in managing global service delivery teams.
• Strong understanding of shared services/GBS models and global finance operations.
• Proficiency in ERP systems (SAP, Oracle, etc) and PtP-related technologies
• Experience in managing cross-functional and cross-regional teams.

Skills/Competencies

• Operational excellence and process discipline
• Strong stakeholder management and communication skills
• Analytical mindset and problem-solving ability
• Change management and adaptability
• Team leadership and collaboration

Benefits

No information available.