Senior Director, Technology Solutions Shared Services

Key Responsibilities

• Creates functional strategies and specific objectives for Corporate/HQ Technologies that directly enable business priorities and improve teammate productivity.
• Develops and executes budgets, policies, and procedures that strengthen the functional infrastructure—moving quickly from plan to action while ensuring disciplined governance.
• Leads the design, implementation, and continuous improvement of service ownership and service taxonomy, service level management, the service catalog, and service portfolio management—driving clarity and fast execution across the business.
• Oversees ITIL service operations and transition activities (incident, problem, request, knowledge, change, and configuration management), ensuring rapid response, clear accountability, and dependable service for corporate partners.
• Articulates and executes a practical communications strategy for service management that keeps stakeholders informed, sets expectations, and accelerates decision-making.
• Enables continual service improvement through effective, transparent metrics tied to key performance indicators and critical success factors—using data to prioritize, act, and deliver measurable business outcomes.
• Acts as a guide, coach, and mentor for Technology Services staff—prioritizing teammate development and growth through clear expectations, hands-on coaching, and opportunities to build mastery in ITSM processes and leadership behaviors.
• Other duties as assigned.

Qualification & Requirements

• Bachelors degree
• 15 or more years in IT and business/industry
• Five to seven years of leadership responsibilities
• Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
• Strong leadership capability, executing as appropriate in the areas of responsibility
• Expertise in budget planning, financial management and workforce management
• Strategic planning and advanced leadership skills
• Knowledge and understanding of the current and developing strategic information requirements of a major research university.
• Ability to improve operational efficiency, service delivery and information management across the IT organization
• Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
• Ability to develop requests for and evaluate proposals in reference to leading edge information services technology.
• Ability to provide strategic guidance and counsel to internal customers in the assessment and development of existing and/or proposed systems.
• Ability to foster a cooperative work environment.
• Experience implementing cross-functional process improvements with aptitude for business or process design
• Experience driving organizational change through facilitation and consensus building
• Experience implementing cross-functional process improvements with aptitude for business or process design

Benefits

No information available.