Vice President, Client Services – NALP and CS Shared Services

Key Responsibilities

This leader is the Visa authority for our clients’ operational business within Visa and with our clients. The role is responsible for building effective partnerships with Country Managers to support the country growth strategies. They must build and develop a cohesive high performing team, set strategic direction and apply working knowledge of Visa and Visa products, systems and procedures to improve the client experience.

This role will provide leadership to a team of Senior Directors, Directors, Managers and Individual Contributors through coaching, setting strategic direction and applying working knowledge of Visa and Visa products, systems and procedures. They are accountable for demonstrating the Visa leadership principles while providing guidance to direct reports, cross-functional staff and senior management to ensure effective resolution of processing and business issues with potential of significant financial implications, as well as strategic shifts in support methodologies to align with regional business direction.

Qualification & Requirements

• A minimum of 15+ years of progressively responsible experience in managing staff, product, service, or project management, or equivalent combination of education and experience.
• Bachelor’s degree or equivalent; Graduate degree/MBA preferred. Demonstrated strategic ability to solve complex global cross-functional issues exercising critical thinking and sound judgment.
• Functional experience in bankcard operations, supporting highly complex clients and/or services.
• Demonstrated ability to strategically lead cross-functional teams through high impact complex business issues that do not have precedent
• Successful management of a team of technical and/or professional services professionals
• Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior and executive management levels.
• Working knowledge of payment systems including authorization & clearing systems, client connectivity, and settlement services.
• In-depth knowledge of payments network and processing services. In-depth knowledge of Client business drivers for their operations and processing businesses.
• Demonstrated experience with technical and/or sales account management.
• Demonstrated success with clients through strategic and consultative approach leveraging analytical tools and processes.
• Business to Business Account Management/Support
• Demonstrated Influencing and negotiation skills
• Proven record of accomplishment in leading and driving teams to achieve and exceed established goals and objectives.
• Proactive and effective communicator. Experienced at presenting information to all levels, with ability to facilitate group discussions and debate and proven ability to influence and communicate effectively across geographic and functional lines.
• Experience shaping and delivering professional services delivery strategy

Benefits

No information available.