Manager, Americas Shared Services

Key Responsibilities

People leadership

• Recruit, coach, develop and retain a high-performing, diverse Tier 1 team; build inclusive culture, psychological safety and career pathways.
• Manage team capacity, workload distribution and performance; conduct regular 1:1s, career conversations and performance reviews.
• Serve as escalation point for complex associate issues and ensure timely, empathetic resolution or escalation to Tier 2/COE/legal as needed.

Service delivery & operations

• Own day-to-day delivery standards for hire-to-retire transactional HR services across supported countries; ensure SLAs and KPIs are met.
• Design and maintain standard work, knowledge base, playbooks and best practices to ensure quality, consistency and audit readiness.
• Lead daily/weekly management reviews (DMs), root-cause analysis and corrective actions to drive measurable improvements.

Data, analytics & technology

• Use data and analytics to monitor performance (e.g., CSAT/NPS, FCR, time-to-resolve, HRIS data quality) and inform continuous improvement.
• Champion and operationalize AI-enabled tools, automation, and reporting solutions to improve accuracy, speed and scale of service delivery.
• Ensure shared services systems (HRIS, case/ticketing, knowledge management, analytics platforms) are used effectively and governed for data quality and privacy.

Process improvement & projects

• Partner with Director and cross-functional stakeholders to redesign processes, champion Vontier Business Systems (VBS) and lead change efforts.
• Lead or participate in projects to optimize the operating model, reduce cost-to-serve, and improve associate experience.

Compliance & stakeholder management

• Ensure adherence to local labor laws, company policy and audit requirements across supported countries; coordinate with external vendors and government institutions as necessary.
• Build strong relationships with business leaders and COEs to ensure services align to business needs and strategic priorities.

Other

• Maintain confidentiality and handle sensitive employee information with integrity.

Success Measures

• SLA adherence and average resolution time.
• CSAT / Voice of the Customer improvements.
• First Contact Resolution rate.
• HRIS data accuracy and onboarding completeness.
• Reduction in manual effort through automation and process improvements.
• Team engagement and retention metrics.

Qualification & Requirements

Required

• Bachelor’s degree in Human Resources, Business, Industrial/Organizational Psychology, or related field (or equivalent experience).
• 5+ years in HR operations/shared services or HR shared services delivery, with at least 2 years in a people leadership role.
• Hands-on experience with HRIS and case/ticketing systems; experience with analytics tools (Excel advanced, Power BI/Tableau) and AI-assisted tools.
• Strong working knowledge of labor laws and employment regulations across the Americas, with experience managing compliance across multiple jurisdictions.

Preferred

• Fluent Spanish and English is highly preferred.
• Experience working within a Shared Services team.
• Demonstrated experience implementing automation or AI tools in HR operations.
• Project management experience.
• Strong analytical, problem-solving and continuous improvement mindset.
• Excellent stakeholder management, communication and change leadership skills.
• Compassionate servant leadership style with coaching and people-development capability.

Benefits

The base compensation range for this position is $96,000 to $120,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women’s health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.