Vice President of HR Operations & Shared Services

Key Responsibilities

HR Operations & Governance:

• Lead the global HR operations function, establishing a scalable operating backbone that ensures consistent execution and compliance across regions.
• Global HR process design and governance
• HR policy architecture, documentation standards, and process libraries
• Employee lifecycle process governance
• HR service delivery model oversight
• HR operational risk management
• Global HR compliance, audit readiness, and regulatory oversight
• Policy harmonization across regions and governance forums

HR Systems, Data & Analytics

• Own the HR technology ecosystem and establish global standards for data governance and workforce insights, ensuring system integrity and scalability.
• HRIS platform governance (UKG, ADP, or future HCM platform)
• HR data governance and system architecture
• Data accuracy and system integrity
• HR analytics, dashboards, and reporting infrastructure
• Global reporting standards and HR metrics governance
• HR process automation and workflow development
• Integration with finance and operational platforms
• Data privacy compliance (GDPR, etc.)
• Workforce planning analytics support
• HR technology roadmap and vendor management

Benefits & Total Rewards Operations

• Partner closely with the Total Rewards COE to oversee the operational execution of global benefits and compensation programs.’
• Global benefits program administration
• Benefits vendor governance
• Annual enrollment processes
• Payroll coordination with finance
• Operational support for compensation programs
• Rewards program governance and documentation

HR Shared Services & Offshore Strategy

• Design, build, and scale a global HR shared services model, including development of an offshore capability to drive efficiency and service quality.
• Service delivery model design (L0–L3)
• Employee and manager self-service capabilities
• HR service desk and ticketing systems
• Knowledge management infrastructure
• SLAs, KPIs, and service governance
• Offshore strategy and site selection (e.g., India, Philippines, Eastern Europe)
• Vendor evaluation and outsourcing model design
• Operational playbooks and transition of transactional work
• Quality control and ongoing performance management

Operational Support to the EVP of HR

• Operational execution of HR transformation initiatives
• HR operating model implementation
• HR organizational structure and capability planning
• Operational budget oversight
• Executive reporting and HR governance

Qualification & Requirements

• 12+ years HR experience, including 7+ years leading HR operations or shared services
• Experience implementing HRIS platforms
• Experience building HR shared services or HR service centers
• Global HR governance experience
• Benefits and HR administration leadership experience
• Bachelor’s degree required; Master’s degree preferred (MBA or HR-related)
• Relevant certifications preferred (SPHR, SHRM-SCP)
• Preferred qualifications: experience scaling HR infrastructure in high-growth organizations; implementing Ulrich HR operating model; and deploying offshore service delivery models.

The successful VP of HR Operations & Shared Services will create a scalable HR operating model that improves efficiency, strengthens global consistency, and enables more strategic HR support. Key indicators of success will include:

• Improved HR service delivery efficiency through standardized processes
• Strong HR systems adoption and data integrity
• High employee satisfaction with HR services and support
• Effective and well-managed benefits programs
• Increased automation and reduced manual work
• Consistent HR audit readiness and compliance
• Strong operational support for HR Centers of Excellence and HR Business Partners
• Cost efficiency and scalability through a shared services model, including offshore capability

Benefits

No information available.