Director, Corporate Shared Services

Key Responsibilities

Service Delivery:

• Oversee the day-to-day operations of shared support services in Accounts Payable, Travel and Expense and Per Diem, ensuring that all agreed-upon service levels are met.
• Accounts Payable Services: Managing invoices, processing payments, resolving discrepancies, and ensuring compliance with vendor contracts and payment terms.
• Travel & Expense Services: Maintaining and enforcing T&E policies, managing flight, hotel and car rental programs, overseeing corporate card programs, and processing employee expense reports.
• Per Diem: Managing and coordinating all per diem (cash advances) per policy as requested by Field Operations.
• Procurement Services: Collaborating with the procurement department to ensure that purchases align with company policies, providing support with P2P system administration, maintaining vendor contracts, and vendor relationships.

Strategic Planning

• Develop and implement strategies for shared services support, ensuring alignment with the organization’s overall goals, including evaluation of external systems and resources for automation of payables and expense management.
• Identify and execute working capital improvement opportunities.
• Benchmark service levels, efficiency and effectiveness metrics against leading organizations and propose improvement initiatives to close gaps to leading organization’s performance.

Process Improvement

• Identify and drive process improvements to enhance efficiency and reduce costs, including implementation of automated platforms or AI processes.
• Implement digital, automated systems to replace manual data entry (i.e., electronic invoicing, AI technology, vendor portals) to streamline workflows and reduce errors.

Tram Management

• Lead and manage the Accounts Payable, Travel and Expense and Per Diem teams, providing guidance, coaching, and mentoring.

Relationship Management

• Build and maintain strong relationships with key stakeholders across the organization and with stakeholders outside the organization, including procurement suppliers and travel management partners.

Compliance

• Ensure compliance with all relevant legal and regulatory SOX requirements.

Performance Management

• Establish, maintain, and report on KPI’s for all processes within scope.
• Monitor and evaluate the performance of Accounts Payable, Travel & Expense and Per Diem processes and personnel, identifying areas for improvement.
• Evaluate service level, efficiency and effectiveness metrics and drive improvement initiatives to improve service level, reduce cost, increase efficiency and effectiveness.

Continuous Management

• Stay abreast of industry trends and best practices, incorporating them into shared support operations.

Communication and Collaboration

• Function as a point of contact for employees, vendors, and other departments to provide clear and concise communication of operational policies and procedures.
• Collaborate with Treasurer, Procurement, and VP of Working Capital Management on Working Capital improvement opportunities.

Data Accuracy and Reporting

• Maintain accurate records, reconcile accounts, analyze and provide reports on spending and expenses

Qualification & Requirements

Skills and Qualifications

• 10+ years of experience in AP, travel and expense management, people management, project management, budget management
• Strong understanding of accounting principles, processes, and systems
• Experience with procure-to-pay (P2P) processes
• Experience with Concur or other T&E platforms
• Proficiency in Microsoft Excel, Word, PowerPoint, and other relevant software
• Excellent communication, problem-solving, and analytical skills
• Ability to work independently and as part of a team
• Understanding of relevant regulations and tax requirements
• Ability to maintain accuracy and attention to detail
• Experience with invoice processing, payment runs, and vendor management
• Experience with spend analysis and budgeting
• Strong organizational and project management skills
• Exceptional vendor relationship and conflict management skills

Essential Physical Functions

• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Some US or CAD travel may be necessary, as determined by management.

Benefits

No information available.