Associate Director P&C Shared Servies

Key Responsibilities

About the Team

P&C Shared Services currently sits within the People & Culture Division with plans to transition to a newly established Shared Services Division over the coming months. The Division delivers high-volume, high-impact multi-functional services across the University.

In this newly created role, you will lead multiple functions comprising:

• Talent Acquisition
• Payroll; and
• P&C Operations

The team supports the full employee lifecycle and works in close partnership with:

• P&C People Partnering team, comprised of Senior People Partners and Advisors,
• Central P&C teams
• Finance and other corporate functions
• University Executives and senior leaders

This environment requires a leader who can bring clarity, drive consistency, and build a strong, service-oriented culture while leading through transformation.

Qualification & Requirements

• We’re looking for a leader who can operate at both a strategic and operational level – someone who can stabilise and uplift services while driving meaningful transformation. You will bring:
• Significant leadership experience across HR/P&C shared services or operations within a complex organisation, with accountability for end-to-end service delivery
• Proven experience leading multi-functional teams (e.g. payroll, HR operations, recruitment) and delivering consistent, high-volume services at scale
• Strong knowledge of payroll governance and compliance, with experience overseeing payroll delivery, managing risk and ensuring audit readiness
• Demonstrated experience designing and embedding service delivery models, including establishing SLAs, KPIs and performance frameworks and actively monitoring performance
• Experience identifying service gaps and inefficiencies, and leading improvements to streamline processes and improve the employee and candidate experience
• Proven ability to lead transformation initiatives, including process optimisation and HRIS/HCM system uplift, ensuring alignment between systems and service delivery
• Strong commercial and risk acumen, with the ability to identify, manage and mitigate operational and compliance risks
• Experience partnering with senior stakeholders to resolve complex service issues, manage escalations and drive improved service outcomes
• A track record of building, leading and developing high-performing, accountable teams through periods of change

Desirable:

• Experience operating in higher education or similarly complex, unionised environments

Benefits

No information available.