RTR Service Delivery Lead – Payroll Accounting

Key Responsibilities

• Own end-to-end global payroll accounting service delivery, including governance over reconciliations and journal entry processes across all regions
• Ensure close process, month-end review and flux analysis for payroll accounting is completed accurately and on a timely basis
• Accountable for the staffing and role elevation of the Payroll Accounting team to meet technical expectations and achieve agreed metrics; Lead, coach, and develop global payroll accounting teams, providing direction, escalation support, and performance oversight
• Provide oversight and approval for complex and high-risk payroll-related journals, including unpaid salaries and wages, bonuses and incentives, unused vacation and leave balances, statutory accruals, employer statutory contributions, and other region-specific transactions.
• Lead analysis and resolution of payroll accounting variances globally, including timekeeping vs. GL discrepancies, hours worked vs. paid, overtime and leave mismatches, payroll output vs. accrual differences, and cost center or wage type mapping issues
• Ensure global compliance with internal financial controls, accounting policies, and external audit requirements, maintaining audit-ready documentation and consistent application of standards
• Drive and govern strategic payroll accounting initiatives to reduce cycle time, eliminate recurring variances, standardize processes, and embed preventive controls and checkpoints across the payroll lifecycle
• Support Finance and Operations providing accurate and timely reports and ad-hoc analysis to aid in decision making
• Partner with Finance, HR, Payroll Operations, Timekeeping, Tax, and Audit teams to ensure accurate, timely, and transparent payroll accounting and reporting worldwide
• Own service delivery performance management, including SLA and KPI reporting, root cause analysis of misses, and execution of action plans to consistently meet or exceed productivity and quality targets

Qualification & Requirements

• Bachelor’s degree in Accountancy, Finance or a related field; advanced degree is an advantage
• 10+ years of progressive experience in finance or accounting within a global or multi-region environment
• Minimum of 5 years in people and service delivery leadership roles, with a strong controllership, governance, and internal controls background
• Deep expertise in global payroll accounting reconciliations and accruals, with hands-on exposure to systems such as Workday, ADP, Oracle, or equivalent platforms; experience in a timesheet/project cost-based environment preferred
• Demonstrated success in leading large-scale process improvement, standardization, and transformation initiatives while strengthening compliance and audit frameworks
• Strong stakeholder management skills with the ability to influence across Finance, HR, Payroll Operations, and Audit teams globally
• Expertise in SOX and operational compliance in shared services
• CPA or equivalent professional certification preferred

Attributes:

• Excellent executive-level communication and stakeholder management skills, with the ability to manage sensitive and confidential information across global and regional stakeholders
• Proven leadership capability in leading multi-region teams, managing performance against SLAs and KPIs, and driving operational excellence and efficiency at scale
• Strong analytical and risk-based mindset with a focus on quality, continuous improvement, and consistent delivery against tight close timelines and service level commitments

Benefits

No information available.