Head of HR Operations & Services APAC

Key Responsibilities

• Lead and manage a team of HR Professionals responsible for delivering HR Services across the region following the defined strategy, objectives and agreements.
• Monitors, reviews and reports on Regional HR Operations overall KPI’s and SLAs within the region.
• Establishes and proactively manages customer relationships, including handling customer expectations and seeking feedback.
• Drives partnership with Regional HR BPs, Local HR and HR COEs to collectively develop and improve the HR Service Delivery to our customers.
• Oversees and drives the development of the Regional HR Operations Services team leading to a high-performance, customer-centric culture.
• Identifies, recommends and if applicable owns continuous business process improvement of Regional HR Operations.

Qualification & Requirements

• University degree in business administration, HR, engineering or related field
• International work experience with at least 8 years managing a range of HR services to a large, dispersed employee population and experience in HR systems and data management.
• Has deep content knowledge in the areas of program management, process transformation, service level measurement and management, quality, and knowledge management.
• Ability to maintain discretion and confidentiality at all times
• Ability to adapt to changing circumstances and prioritize tasks based on shifting business needs
• Exceptional interpersonal skills, business acumen, critical evaluation, ethical practice and communication skills
• Effective leadership skills that can energize multi-disciplined work teams to respond to business needs
• Strong analytical, conceptual and problem-solving skills with experience in organizing, planning, and executing large projects
• Professional in English verbally & writing any other language beneficial
• Highly proficient with HR systems, HR Analytics, Service Management, Delivery and Workflow Platforms, Excellent MS Office skills

Benefits

No information available.