Chief Shared Services Officer

Key Responsibilities

• Lead, develop, and manage all Shared Services functions (e.g., HR operations, IT services, finance operations, procurement, admin, and facilities).
• Define and implement the shared services strategy aligned with corporate goals and business needs.
• Drive operational efficiency, cost-effectiveness, and service-level improvements across departments.
• Develop and monitor performance metrics, SLAs, and KPIs to ensure high-quality service delivery.
• Promote automation, process standardization, and digital transformation across service functions.
• Foster a customer-centric and performance-driven culture within the shared services organization.
• Collaborate with functional leaders to identify improvement opportunities and ensure service alignment.
• Ensure compliance with all relevant laws, regulations, and internal policies.
• Oversee budget planning and cost management for all shared services functions.
• Build and lead a high-performing shared services leadership team.

Qualification & Requirements

Qualifications:

• Bachelor’s degree in Business Administration, HR, IT, or a related field.
• Master’s degree or MBA is highly preferred.
• Professional certifications such as PMP, CIPD, SHRM, or Six Sigma are a plus.

Experience:

• Minimum of 12–15 years of progressive experience in shared services, operations, or corporate services roles.
• At least 5 years in a senior leadership or executive position overseeing multiple support functions.
• Proven experience in transformation and change management.
• Strong understanding of cross-functional support services (HR, IT, finance operations, procurement, etc.).
• Experience in leading digital and automation initiatives is highly desirable.
• Excellent leadership, stakeholder management, and communication skills.

Benefits

No information available.