India Head of Complex Operations – Managing Director

Key Responsibilities

• Drive a culture of Ownership, Accountability, and One State Street across Complex Operations teams.
• Own the India operating model and deliverables, in close partnership with the SVP – Head of Custody Services and Complex Operations and global functional leaders.
• Implement the operating model by making regional teams accountable for outcomes and risk ownership, while improving efficiency in line with the global bank strategy.
• Impart best practices across Client Experience, Operational Excellence, Risk & Controls, and Employee Engagement.
• Partner with Global Delivery simplification initiatives to drive transformation objectives across Complex Operations.
• Improve client service delivery by addressing aged reconciliation and enquiry items and ensuring timely responsiveness and closure of internal and external inquiries.
• Reduce operating costs and operating losses across processes in line with agreed OKRs.
• Identify and understand root causes of issues and facilitate corrective action plans to enhance overall client experience.
• Strengthen and safeguard the end-to-end risk and control environment across Complex Operations, ensuring timely escalation of risks and issues where required.
• Evolve the people strategy by fostering a safe environment for organic and diverse talent growth.
• Effectively manage staff across direct and virtual teams by creating opportunities for emerging talent through stretch assignments, proactive succession planning, and development initiatives.

Qualification & Requirements

What we value (Managing Director expectations)

At the Managing Director level, we value senior leaders who demonstrate the ability to:

• Navigate a large, global organization and build strong, effective networks.
• Operate successfully in a matrixed environment while managing multiple stakeholders and competing priorities.
• Lead, manage, and develop high-performing operations teams.
• Communicate effectively at all levels, including clients, third parties, peers, and senior executives.
• Deliver financial outcomes through strong expense discipline and headcount management.
• Sponsor and lead change management initiatives, executing effectively under complex and challenging circumstances.
• Coach, influence, and collaborate across cultures, serving as a role model of inclusion, flexibility, and integrity.

Education & Preferred Qualifications

• 18+ years of experience in financial services, including senior leadership roles managing large operations teams.
• Deep functional understanding of Derivatives, ETFs, and Bank Loans within custody or asset servicing environments.
• Proven enterprise leadership experience managing client service delivery and supporting business growth.
• Experience interfacing at senior levels with clients, service providers, and regulators.
• Strong focus on talent management, technology optimization, and operational risk.
• Strategic mindset with the ability to manage complexity, change, and multiple priorities effectively.

Additional Requirements

• Willingness to work across global time zones
• Willingness for periodic business travel, as required

Benefits

No information available.