Global Process Leader (Director) Human Resources – Global Business Services

Key Responsibilities

Global Process Ownership & Harmonization

• In partnership with the business process owners within human resources, own the end‑to‑end global design, standards, and performance of assigned Level‑1 and Level‑2 business processes.
• Drive global process harmonization, reducing regional variants and eliminating fragmentation across captive, outsourced, and functional teams.
• Define clear process governance, controls, and decision rights aligned to enterprise risk, compliance, and quality standards.

ERP/HRMS & Enterprise Transformation Enablement

• Shape ERP/HRMS process design to ensure alignment with efficiency, scalability, digital‑first aspirations, and standardized ways of working.
• Partner, coach, and challenge ERP/HRMS and functional teams to maximize transformation value and avoid suboptimal “lift‑and‑shift” outcomes.
• Ensure post‑ERP/HRMS processes are stabilized, optimized, standardized, and fully adopted across the enterprise.
• Digital‑First & AI Enablement Identify, prioritize, and implement AI, automation, and agentic solutions across owned processes in line with the GBS 2.0 roadmap.
• Build and scale process excellence and AI capabilities as a service, working closely with the GBS Innovation Hub.
• Support the transition from a human‑centric delivery model to an AI‑augmented, autonomous operating model, with humans focused on orchestration and exception handling.
• Performance Management & Value Realization Define and own process‑level KPIs, including service quality, cycle time, cost, productivity, automation rate, and customer satisfaction.
• Actively monitor performance and lead continuous improvement initiatives to close gaps and unlock measurable enterprise value.
• Ensure that the benefits realized from ERP/HRMS, AI, and GBS transformation initiatives are tracked, sustained, and transparently reported.

Service Delivery & Sourcing Collaboration

• Work closely with GBS Delivery Operations, Site Leads, and Outsourcing Management to ensure consistent execution across hubs, spokes, and BPO partners.
• Support sourcing decisions by defining which activities are best delivered via digital‑first, captive, or outsourced models, balancing value, risk, and scalability.
• Ensure seamless integration of outsourced and captive delivery into standardized global processes.
• Owns the distributed resources

Governance, Risk & Stakeholder Leadership

• Act as the primary global process interface to human resources, regional leaders, ERP/HRMS programs, and enterprise transformation forums.
• Lead service, process, and transformation reviews, including escalation management and risk mitigation.
• Contribute to enterprise governance bodies and innovation forums as a recognized thought leader and change agent.

Qualification & Requirements

Education:

• Bachelor’s degree Required, master’s in Business Administration or equivalent preferred

Experience:

• 10+ years in global Human Resource process ownership, shared services, or transformation roles
• Demonstrated leadership in ERP/HRMS‑enabled process transformation
• Proven success driving process standardization, automation, and AI adoption
• Experience operating in global, matrixed organizations with captive and outsourced delivery
• Strong English language skills required
• Proven executive leadership experience in a global, matrixed organization with the ability to influence and align diverse stakeholders, including executive leadership across corporate functions, divisions, and regions.
• Expertise in designing and operating global service delivery models, including “follow-the-sun” structures, shared services, and business process outsourcing.
• Strong track record of leading digital transformation, with deep knowledge of business process automation (RPA), artificial intelligence, ERP/HRMS platforms, and case management tools.
• In-depth understanding of human resources functions and demonstrated success in standardizing, optimizing, and automating global processes.
• Strong process excellence, Lean, and digital transformation capabilities
• Advanced stakeholder influencing and change leadership skills
• Strong analytical orientation with comfort using data to drive decisions
• Ability to operate at both strategic and hands‑on execution levels
• Exceptional communication skills with the ability to navigate challenging, cross-cultural communications and inspire confidence across all levels of the organization.
• Strong financial and commercial acumen, including experience managing budgets, outsourcing contracts, and vendor relationships and operational performance KPIs.
• Proven ability to recruit, develop, and retain global talent, fostering a culture of innovation, service excellence, and continuous improvement.
• Knowledge of governance frameworks, risk management, and compliance in a global business services environment.
• Deep human resources and end-to-end process expertise.

Benefits

Joining Olympus means embarking on a meaningful, rewarding, and challenging career. In addition, you will enjoy access to a range of benefits, including

• A competitive salary package: inclusive of AWS (Annual Wage Supplement) and a variable bonus.
• Hybrid work arrangements: Supporting flexibility and work-life balance.
• Health and Wellbeing Initiatives: Including annual medical checkups, dental benefits, and access to employee assistance programs (EAP).