Director, Digital and Process Transformation

Key Responsibilities

• Lead the design and governance of end‑to‑end Supply Chain process architecture, including Tier 1–4 process maps, business rules, and standards
• Drive a shift to process‑centric execution by establishing scalable workflows designed for automation and cross‑functional consistency
• Define the Supply Chain capability roadmap aligned to enterprise transformation priorities and digital strategy
• Direct the development and deployment of enterprise workflows spanning Order Management, Planning, Procurement, Fulfillment, Logistics, and Service Supply Chain
• Partner closely with IT to align process requirements with digital capabilities, including workflow platforms, planning systems, and enterprise architecture
• Establish process‑performance metrics and cost‑to‑serve frameworks that inform decision‑making and drive operational efficiency
• Champion organizational readiness, enabling teams to adopt workflow automation, continuous improvement, and process‑centric ways of working

Qualification & Requirements

Must haves

• 10+ years of experience in process transformation, shared services, Global Business Services (GBS), workflow automation, or digital capability enablement (+)
• Proven success leading enterprise‑wide or cross‑functional transformation initiatives
• Strong expertise in process design, workflow governance, and operating model transformation
• Direct experience partnering with IT on digital platforms, business‑rule management, or workflow/BPM technologies (e.g., Pega, ServiceNow, Appian)
• Experience with enterprise toolsets such as Kinaxis (supply chain planning) or similar platforms
• Strong analytical and problem‑solving capabilities, with familiarity in cost‑to‑serve or financial performance metrics
• Exceptional communication and influence skills to engage executives, technical teams, and cross‑functional stakeholders

Nice to haves

• Experience in shared‑services, GBS, supply chain operations, finance operations, or operational excellence roles
• Exposure to ERP implementations, clean‑core strategies, or enterprise architecture frameworks
• Background in telecommunications, high‑tech manufacturing, or complex enterprise environments
• Master’s degree (MBA or equivalent)
• Experience designing AI‑ready workflows or applying AI‑based decisioning principles
• Knowledge of workflow observability, business‑rule externalization, or process‑layer orchestration
• Familiarity with cost‑optimization initiatives across global operations

Benefits

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.