Director, Finance SSC

Key Responsibilities

What you are responsible for;

• Lead the mid to long-term strategy for scaling the SSC to support future business growth, including new markets, platforms, and service extensions
• Ensure timely, accurate, and efficient delivery of Finance processes, whilst being within the functional budget
• Accountable for day-to-day operations, SLA/OLA compliance, issue resolution, and stakeholder engagement.
• Provides management oversight of resources and talent planning
• Acts as the site head and operational anchor for the SSC
• Collaborate with the Regional/Global Process Owners and the Transformation & Automation Teams to support the identification and implementation of process improvement initiatives

Scope:

• Order-to-Cash (O2C)
• Procure-to-Pay (P2P) – specifically: Accounts Payable (AP), Travel & Expenses (T&E) and Master Data
• Record-to-Report (R2R)
• Support in administrative, regulatory, and statutory responsibilities for the SSC entity with relevant Philippine authorities (e.g., BOI, BIR, SEC)

SSC Leadership & Strategy

• Shape and execute the multi-year strategy for the Philippines SSC, aligned with the global Finance transformation agenda
• Lead the long-term strategy for scaling the SSC to support future business growth, new markets, and service extensions
• Own the SSC operating model, governance structure, service catalogue, resource strategy, and workforce planning
• Ensure scalability and resilience to support additional markets and process migrations
• Lead formal governance rhythms with global stakeholders to align priorities and maintain performance transparency

End-to-End Ownership of Service Execution

• Accountable for performance across all towers: O2C, P2P, R2R, MDM, and Billing
• Drive SLA/OLA compliance, operational KPIs, continuous improvement, and service resilience
• Ensure robust compliance with internal controls and external regulations across all countries supported by the SSC
• Provide executive oversight over escalations, risks, issues, and cross-functional dependencies.
• Foster strong and proactive relationships with internal business stakeholders
• Own the development and testing of comprehensive business continuity plans to ensure service resilience

Operational Excellence & Transformation

• Champion digitalisation, standardisation, and automation to reduce manual work and improve throughput
• Lead deployment of global/regional process standards, SOPs, control frameworks, and metrics
• Deliver productivity gains and optimise operating costs
• Drive a data-centric approach to performance management through real-time dashboards, trend analytics, and decision support

People Leadership & Culture

• Lead a 200+ FTE SSC, including senior managers, tower leads, and functional specialists
• Build a high-performance culture focused on accountability, collaboration, capability development, and employee engagement
• Strengthen leadership bench, succession planning, and internal mobility
• Maintain a strong SSC identity and a positive employee experience
• Lead organisational change management efforts to embed new ways of working and build team resilience

Key Performance Indicators (KPIs)

• Overall SLA performance across all process domains
• Escalation resolution & management
• Team engagement (eNPS)
• Audit performance and management action plans
• Customer Satisfaction (cNPS)
• Benchmarking against SSC productivity, quality, and cost metrics
• Change adoption metrics (process standardisation, automation uptake

Qualification & Requirements

Qualifications

• 15+ years of SSC/Global Business Services (GBS) experience, with at least 3 years in a senior leadership role
• Proven track record leading 150+ FTE multi-tower operations (across O2C, P2P, R2R)
• Knowledge of SAP, Ariba, Concur, workflow & automation tools is preferred
• Strong stakeholder management and C-suite communication skills
• Strong people leadership and cultural development capability

Desirable

• A professional accounting qualification (CPA, Chartered Accountant) or an MBA
• A background in Engineering is highly desirable (e.g. undergraduate degree)
• Experience in transformation, migrations, automation, and operating model redesign

Benefits

No information available.