GBS Senior Manager – Migration

Key Responsibilities

• Own end-to-end transition planning and delivery across all waves and geographies.
• Ensure timely completion of pre-migration, knowledge transfer, hyper care, and stabilization activities.
• Govern adherence to transition playbooks, timelines, and quality standards.
• Lead weekly cross-wave forums, stage gate reviews, and escalation processes.
• Maintain the overall end-to-end RAID log for all in-scope transitions and lead issue resolution.
• Drive milestone tracking, reporting, and exception management through formal governance routines.
• Support stage gate preparation and approvals in collaboration with program leads and senior stakeholders.
• Align with functional GBS leads (Finance, Supply, Commercial, HR) and enabling teams (People, Change, Technology).
• Ensure integrated planning with recruitment, training, system access, and infrastructure workstreams.
• Lead the interface with local markets to confirm scope, sequencing, and readiness criteria.
• Monitor service ramp-up metrics, including SLA achievement, knowledge transfer quality, and early delivery KPIs.
• Coordinate mitigation plans for recruitment gaps, onboarding challenges, or process readiness concerns.
• Ensure successful handover from transition to BAU service delivery through structured exit criteria.

Qualification & Requirements

• Bachelor’s degree in Business, Operations, or related field.
• Proven track record of leading end-to-end transitions across multiple geographies.
• Strong program management skills with experience in planning, governance, and stakeholder engagement.
• High comfort with cross-functional coordination, issue resolution, and managing ambiguity.
• Excellent communication and leadership presence across senior stakeholder groups.
• PMP or equivalent project/program management certification.
• Understanding of service delivery models, SLAs, and operating model design.
• Familiarity with shared services migration frameworks

The skills for success

• Large scale business transformation, Transition, migration, stakeholder engagement

Benefits

No information available.