Global Capability Center – Head/Sr. VP/COO

Key Responsibilities

•  Establish the GCC as a strategic growth engine by driving structured transition and expansion of global workstreams into the centre.
• Lead end-to-end work transition and transformation initiatives, ensuring seamless migration and adoption of processes from global functions into the GCC.
• Develop and implement transition frameworks, governance models, and roadmaps to onboard new functions and scale operations effectively.
• Deliver operational excellence and cost efficiency through standardized, scalable, and optimized service delivery models.
• Achieve and consistently exceed defined KPIs, SLAs, and operational targets across all service lines.
• Drive strong financial performance, with ownership of budgets, cost optimization, and P&L outcomes.
• Build and sustain strong stakeholder partnerships globally to identify opportunities, enable buy-in, and accelerate transition of work into the GCC.
• Ensure high-quality, consistent service delivery and seamless integration between shared services and technical/captive teams.
• Strengthen governance, compliance, change management, resource management and risk management frameworks across all GCC operations.

Key Expectations

•  Position the GCC as a strategic growth engine by continuously expanding scope and capabilities across functions.
• Deliver operational excellence and cost efficiency through optimized processes and scalable service delivery models.
• Achieve and exceed defined KPIs, SLAs and financial targets, including P&L performance.
• Build strong partnerships with internal stakeholders to drive adoption and trust in GCC capabilities.
• Enable seamless integration between shared services and technical/functional teams.
• Ensure a consistent, high-quality employee and business support experience across all services.

Qualification & Requirements

Qualifications & Experience

• 10–15 years of experience in Human Resources, Shared Services, or Operations leadership roles with strong exposure to multi-functional service delivery.
• Proven experience in setting up and scaling Global Capability Centres or Shared Services organizations with end-to-end operational ownership.
• Strong background in HR Operations, Finance Operations, Compliance, Process Excellence and Digital Transformation.
• Demonstrated experience managing budgets, cost optimization and P&L responsibilities.
• Experience in construction or real estate is preferred.
• Bachelor’s degree in Engineering preferred; MBA or equivalent postgraduate qualification in Management or HR is highly desirable.

Desired Candidate Profile

• Strong commercial acumen with the ability to link operations to financial and business outcomes.
• Expertise in building and scaling shared services across multiple functions and geographies.
• Proven ability to drive process transformation, automation and operational efficiency.
• Strong analytical and data-driven decision-making capabilities.
• Experience working with and enabling technical or captive delivery teams.
• Ability to influence senior stakeholders and drive cross-functional alignment.
• High ownership mindset with a focus on delivery, scalability and continuous improvement.

Behavioral Aspects

• Strong leadership presence with the ability to lead large, diverse and multi-functional teams.
• Excellent C-level stakeholder management, presentation and negotiation skills.
• Exceptional collaboration and relationship-building capabilities across global teams.
• Strategic thinker with a hands-on, execution-focused approach.
• High resilience and adaptability in managing growth, complexity and transformation.
• Strong ethical standards and alignment with organizational values.

Benefits

No information available.