Director, GBS Process & Operating Model

Key Responsibilities

Current State Assessment

• Sponsor cross functional diagnostics across geographies; ensure robust baselines (flows, metrics, controls, pain points).
• Validate benchmark gaps and prioritize opportunities by value, risk, and feasibility.

Define Roles & Responsibilities (GPOs)

• Stand up governance and codify GPO charters (scope, decision rights, critical metrics, cadences, escalation paths).
• Ensure regional/local process leads are aligned to global standards with defined flex allowances.

Design & Standardize Future State

• Orchestrate design sprints with SMEs to produce globally scalable process standards and controls.
• Approve designs that meet compliance, resilience, and digital first requirements.

AI, Automation & Digital Enablement

• Maintain an executive visible use case pipeline; approve business cases, and release funding by stage gates.
• Tie automations/AI to measurable outcomes; avoid tool proliferation and technical debt.

Implementation & Adoption

• Co lead the adoption strategy; ensure leadership sponsorship, training, and incentive alignment.
• Surface and resolve adoption risks early; manage cutovers and hypercare for stable landing.

Continuous Monitoring

• un process performance reviews with GPOs; drive cross functional improvement initiatives.
• Refresh roadmaps and reprioritize quarterly based on value realization and risk insights.

Global–Regional–Local Integration

• Decide where variation is allowed, and document “guardrails & flex” to balance standardization and local needs.
• Promote knowledge sharing and standard process reuse to lift global maturity.

Additional Details

• Travel: :20–30% globally (as needed for design, deployment, and governance).

Qualification & Requirements

What you’ll need

• Strong, demonstrable background in operating model/process transformation within complex, global enterprises.
• Good experience in leading & directing global teams.
• Proven record of end to end process ownership and governance at enterprise scale.
• Credible influencer of C suite and senior functional leaders; adept at resolving cross functional conflicts.
• Demonstrated value realization: delivered multi million dollar benefits and sustained performance improvements.
• Deep expertise in process governance, performance management, and continuous improvement.
• Comfortable navigating ambiguity; balances conceptual design with pragmatic execution.

What will help you on the job

• Advanced degree (MBA or master’s in business/operations/engineering) preferred.
• Certifications: Lean Six Sigma Black Belt, BPMN, Prosci/Change, PMP/Prince2 (nice to have), ITIL (service ops), or ISO 9001 exposure.
• Experience with ERP/enterprise platforms, workflow automation, analytics, and AI/ML enablement.
• Familiarity with control frameworks (e.g., SOX), privacy (GDPR), and AI governance.

Benefits

No information available.