Head of Business Services

Key Responsibilities

• Production of accurate and timely management accounts including P&L, variance analysis, WIP and cashflow
• Preparation of budgets and forecasts and production of in-depth cost analysis across operations
• Continuous Improvement across all scope areas with approach to data analysis and data management
• Ensure financial controls are in place for financial governance and compliance
• Extensive liaison with site based operational staff and production of contract reviews
• Working with Head of Safety, Assurance and Wellbeing driving best practice and ensuring compliance with all appropriate procedures, policies, and employment legislation
• Provide leadership and direction to the wider team and align efforts to support BAE’s strategic priorities
• Provide the leadership for the preparation and documentation for invoicing and financial reconciliation
• To ensure timesheets and business supporting records are produced, checked, and submitted timely and effectively
• To ensure all planned works are completed and to report on exceptions
• To monitor, control and provide financial leadership to maintain subcontractors’ work orders
• Act as prime customer interface for key EMCOR business contacts and local BAE contacts from a financial and commercial perspective
• Drive the successful implementation of portfolio wide initiatives and programs including: savings, change requests, energy, commercial and financial
• To have a strong analytical and problem-solving approach applying value creation / innovation across breadth of IFM services where applicable & appropriate
• To work in demanding environments, managing change, multiple programmes and deadlines
• Where required develop, lead and provide strategic advice and reports to the SMT/ELT on complex initiatives that can be implemented at an enterprise level
• Comprehensive understanding of Contract, commerciality, and key deliverables – ensuring information cascaded throughout the local team(s) through aligned objectives and awareness training
• Support the development and implementation of a strategic account business plan which facilitates the deliberate and proactive management of the contract lifecycle and drives account growth
• Analyse complex financial data, prioritising and validating what is important and driving insight through to action

Qualification & Requirements

Who you’ll be

• Educated to degree level. Analytical skills with excellent process and financial background
• Demonstrated ability to lead and motivate teams and high performing individuals
• Demonstrated previous financial control of budgets more than £25m
• Excellent IT, including CMMS experience, verbal, written and presentation communication and stakeholder engagement
• Outstanding interpersonal and customer relationship management skills
• Data-driven in decision making, leading, and navigating team members through ambiguity by making evidence and/or values-based decisions to prioritise strategically
• In-depth helpdesk and administration management experience within the Facilities Management industry
• Proven ability to work to deadlines and schedules to meet both operational and financial targets
• Able to lead a team, manage others and delegate responsibility while equally work as a team member
• An understanding of Quality Assurance, compliance, and service delivery would be desirable
• Knowledge of benefits and dependency mapping, risk management and resource planning
• Diplomatic ability to influence others at all levels of the business – efficient Change Management methods
• Highly analytical and detail oriented with an evidence-based approach to problem solving
• Attention to detail and multitasking are key to this role

Competency and demonstrated behaviors

• Develops and uses clear criteria for guiding decisions (e.g. resources, constraints, organisational values).
• Identifies cause and effect relationships and root causes.
• Understands and evaluates numerical data, tables, charts, or graphs to get to the cause of a problem.
• Performs calculations and combines quantitative information in order to diagnose and solve a problem.
• Adjusts strategies to changes in the environment.
• Adopts means of communication and interaction that suit different cultures.
• Decides courses of action in ways that take account of different environments and cultures.
• Produces imaginative or unique responses to a problem.
• Generates alternatives before settling on a solution.
• Develops new approaches to improve or replace existing procedures or systems.

Benefits

• 25 Days holidays + Bank holidays
• Holiday Buy Scheme – up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash – Health cash plan – Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.